GE HealthCare Customer Service Engineer 

India, Karnataka 

754280954

All resources, and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. Accountable for the quality of own work. Subject to direct operations supervision/prescribed work instructions/systems checking. Executes within a well-defined operations framework. There is generally a step by step sequence of standard operational tasks which need to be followed to achieve an end result.

Roles and Responsibilities

• Degreed engineers. All on site life extensions, repairs and inspection-related service activities for installed fleets and supervision for construction and commissioning of new and existing equipment, able to be performed at customer site. Includes onsite machining, NDT, blading, winding, critical welding, generator diagnostics. Able to make Engineering decisions.

• Developing conceptual knowledge of professional discipline. May include support roles with specialized expertise or technical knowledge in broad area.

• Applies general knowledge of business developed through education or past experience. Understands how work of own team contributes to the area.

• Resolves issues using established procedures. Consults supervisor or more senior team members for issues outside of defined instructions/parameters.

• Collaborates with others to solve issues. For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE. Exchanges technical information, asks questions and checks for understanding.

• Qualified to Degree level inElectronics/Electricalengineering or equivalent. Technical analytical skills. 4-5 years Field Services experience.

• Comprehensive knowledge of a Cath labs/C-arms and Digital Radiography. Sought by others for guidance and advice.

Desired Characteristics

• Ability to work independently with minimum direction. High work standards and quality. Initiative and motivation.

• Plans and organizes work effectively. Excellent communications, listening and interpersonal skills.

• Strong Customer skills; deals tactfully and effectively with differences of opinion, influences rather than directs.

total rewardsare designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.