Citi Group Fraud Ops Specialist - C05 PUNE 

India, Maharashtra, Pune 

753991917

Responsibilities:

• Perform complex fraud investigations with minimal supervision
• Respond to complex customer requests that may not be covered by established procedures
• Identify potential fraud, by assessing the validity and applicability of previous/similar experiences and evaluating options in unique situations
• Resolve highly complex issues directly with client, or third parties
• Drive organizational change through innovation and process improvement, eliminating friction points for team
• Monitor process workflow, quality, and recommend new options to enhance productivity as required
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by adhering to Policy, rules and regulations, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting issues with transparency.

Qualifications:
• 15 or 16 years of full time graduation in any stream, preferably from commerce and arts background
•-6 yearsof maximum experience, preferably from Fraud Operations or related industry.

• Shift of operations:-
  • Shift timings: 24/7 rotational night shifts.
  • Should be comfortable working any 5 days a week.

  Candidate should be willing to work innight shifts

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Time Type:

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