Fortinet Cybersecurity Support Engineer - 

Philippines, Pasay 

753898951

Responsibilities:

• Support Fortinet’s customers globally and may travel within APAC region to meet up customer when necessary.
• Understand customer network/security implementation and requirement technically.
• Technical issue analysis, troubleshooting and consultation for customer.
• Effective communication with customers and colleagues.
• Manage customer expectation correctly.
• Provide technical solution recommendation or workaround for any Fortinet product model limitation/known issue.
• Customer case management and escalation.
• Reproduce customer issue/bug in Fortinet APAC lab.
• Fortinet’s Product bug management and escalation to engineering team.
• Keep improving technical knowledge and updating latest network/security technology and protocols.
• Knowledge, idea, and experience sharing within the team.
• Contribute to the team's success and be part of good team player.

Requirements:

• 4-7 years working experience in networking/security related field.
• In-depth knowledge of TCP/IP.
• Experience in TCP/IP, dynamic routing and L2/L3 network protocols implementation.
• Good communication and written skills in English.
• Got sense of urgency and capable to handle tense situation.
• Positive, communicative, and customer-oriented attitude.
• Quick learner.
• Having any of industry certificates (NSE4, NSE7, FCNSP, CISSP, CCNP, CCSP, CCNA)
• Experience in security products and technology (e.g. Firewall, IPS, DDoS)
• Good exposure in Unix/Linux environment would be a plus.
• Experience in system integration and multi-vendor environment.
• Experience in data centre deployment.
• Experience in wireless access point.
• Experience in SQL database.
• Bachelor’s Degree in electrical engineering or Computer Science or equivalent experience.
• Master’s degree in electrical engineering or Computer Science preferred.