Purpose & Overall Relevance for the Organization:
Key Responsibilities / Authorities:
· Full ownership of retail channel P&L by optimizing sales and meet all financial targets and KPI’s.
· In collaboration with the Global Retail CoE, Develop and execute key initiatives and strategies that will innovate the day-to-day operations of the stores to increase sales (service), reduce cost (payroll/shrink) and drive profitability and conversion.
· Partner with RBO teams – Retail Excellence, Merchandising, Planning, Store Development, Marketing, Franchise – to properly plan and execute all operational activities in the stores.
· Manage store level execution through the District Managers and Store Managers to ensure maximization of sales and profit, outstanding customer service, compliance to policies and operational standards.
· Provide consistent coaching of District Managers in the areas of business planning, selling skills, leadership, and operational excellence to ensure the financial achievement for Korea Retail.
· Lead the execution of retail staff onboarding and training through Global Sales Academy tools and localized activations.
· Support the implementation and execution of all digital strategies including Omnihub to enhance both the employee and consumer experience to create efficiencies and heightened storytelling.
· Align with Buying and Marketing team to implement initiatives to drive incremental traffic and increase conversion.
· Partner with Loss Prevention to create product launch plans that focus on seamless execution within stores and ensure a on-going focus on LP policies and procedures.
· Enable and support a best-in-class environment within retail fleet which provides acceptance, education and awareness on all topics related to diversity, equity and inclusion.
· Work effectively with the Sr. Director of Retail to ensure continuous innovation and development in every aspect of the business as well as effective day-to-day communications.
· In partnership with Human Resources, execute performance and career path development for all team members, both direct reports as well as store teams.
· Build and foster relationships with key partners within global retail teams.
· Travel to stores to ensure the strategy, policies and procedures are executed in a consistent manner; to build productive relationships across the entire retail fleet to identify future talent; to remain current on all competitive activity.
Key Relationships:
· Retail Fleet
· Merchandising/Planning & Allocation
· Store Development
· Franchise Team
· Retail Marketing
· Global Centre of Excellence (CoE)
· Loss Prevention / IT
· Human Resources
Knowledge, Skills and Abilities:
· Advanced proficiency in software applications such as MS Office
· Excellent verbal presentation and written communication skills with strong command of English language
· Strong knowledge of the retail landscape in Korea.
· Exceptional and engaging leadership and management skills that quickly build both internal and external confidence in business direction.
· Ability to portray a confident, positive, and winning attitude in challenging business interactions.
· Strategic, self-starter who thrives in a fast-paced and structured environment.
· Strong knowledge and understanding of profit and loss statement and store Key Performance Indicators to make commercial decisions based on sound financial judgment.
· Excellent time management and problem-solving skills as well as the ability to use good judgment and make strong independent decisions with speed.
· Excellent relationship-building skills at all levels of the organization
· Ability to travel up to 40% of the time across the Pacific region and internationally as needed.
Requisite Education and Experience / Minimum Qualifications:
· Bachelor's degree from a college or university
· 10+ years related experience and/or training, or equivalent combination of education and experience.
· Minimum of 5 years people leadership experience
· Experience working for a sporting goods and fashion retailer with a primary emphasis/responsibility of a full price retail business.
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