Scope of duties:
- Deliver the highest quality of service in payroll operations by executing all activities in compliance with existing procedures and customer requirements
- Process any payroll data in accordance with legal, IBM and the customer requirements related to personal data protection
- Ensure the timeliness of payroll processing (sending inputs to payroll services providers, approving payrolls)
- Ensure the timeliness of payroll payments processing (requesting uploads and payments releases, initiating manual payments, uploading payroll payments into the bank system, monitoring the rejected payments)
- Carry out the validation of payroll inputs and the reconciliation of output files and properly handle any discovered errors/discrepancies
- Monitor execution of compliance activities if required
- Communicate any risks to payroll process or deadlines in accordance with escalation paths
- Interact with employees, client, payroll stakeholders or third party providers to process payroll data and ensure the correct and timely pay
- Support year end processes or any other country specific processes not related to monthly payroll cycle
- Initiate and actively supporting any continuous improvement activities or other process and/or tools improvements using the existing change management channels
- Request DTP updates if required
Required Technical and Professional Expertise
- Previous experience in any finance operations (1-2 years on independent position) or in a role which allowed to learn and become familiar with the process and helpdesk work; short experience in payroll or HR operations is an advantage but not a must
- Curiosity and need to understand both the details and the context
- Quick learner with a desire for continuous improvement
- Sense of ownership of assigned tasks
- Fluent command of English that enables clear and concise communication
- Solid organization and management of own work
- Accuracy and attention to details
- Ability to cope with pressure of time
- Good knowledge and practice in using MS Office
Preferred Technical and Professional Expertise