SAP SAP iXp Intern - HCM Customer Community 

India, Maharashtra, Pune 

752300213

Three reasons to intern at SAP

1. Culture of collaboration : meet with mentors, make new friends across the globe and create a thriving personal network.

1. Project-driven experience : gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.

1. Gain visibility : with SAP Internship Experience Program in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.

Expected start date: June or July 2025

Hours: 40 per week for 12 months

This is an excellent opportunity to gain hands-on experience in community management and marketing within a leading global organization, while also contributing to strategic efforts that drive customer success and business growth. You will have the opportunity to support and contribute to the following initiatives:

• Community Management: Assist in overseeing the daily operations of the online community to ensure it is engaging and welcoming for all users.
• Content Creation and Governance: Help source, create, and prioritize engaging content to stimulate discussions, drive actions, and provide value to community members.
• Data Analysis: Monitor community engagement metrics and feedback to support continuous improvement efforts for community features and offerings.
• Cross-Team Collaboration: Collaborate with marketing, sales, and customer support teams to align community initiatives with business goals, helping to identify and capitalize on upsell and cross-sell opportunities.

Tasks of the Role:

• Create and assist in developing engaging content for community newsletters, homepage videos, and promotional materials.
• Work with SAP Community stakeholders to analyze web traffic and engagement metrics using key performance indicators (KPIs).
• Collect and provide actionable community feedback to HCM management and relevant teams.
• Identify new marketing and outreach opportunities to promote the community and HCM products.
• Collaborate with HCM teams to stay updated on new product features, services, and innovations for strategic promotion within the community.
• Assist with the monitoring of logins, access issues, and address customer comments and queries promptly.
• Support the governance of blog publishing and ensure content is published on time.
• Regularly review SAP SuccessFactors pages with page owners to ensure content is fresh and links are up-to-date.
• Maintain Technical Knowledge Boards (TKBs) and assist in updating them with relevant information.

What you bring

• Eligibility: Must be currently enrolled, or recently graduated (start date must be within 6 months of graduation date) from a coding academy/bootcamp, apprenticeship, associate, bachelor’s, master’s or JD/PhD program
• 1-3 years of work experience in community management, marketing, or a related role.
• Experience with launching or supporting community initiatives (e.g., online forums, ambassador programs, event series, or email newsletters).
• Strong verbal and written communication skills.
• Ability to analyze website traffic and customer engagement metrics.
• Basic knowledge of online marketing practices and channels.
• Self-starter with the ability to manage projects independently and prioritize tasks effectively to meet deadlines.
• Highly organized, able to handle multiple projects simultaneously, with attention to detail and creativity.
• A positive, "can-do" attitude with a strong commitment to delivering results.
• Previous experience with SAP or familiarity with SAP internal processes is a plus.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Experience with Adobe Analytics, Power BI, or similar tools is preferred.
• Strong work ethic, with experience in leading projects to successful completion under tight timelines.

We win with inclusion

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