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Key job responsibilities
The Operations Manager will:- Work with stakeholders across the globe to transition processes and run it on an ongoing basis
- Manage the organization structure, and continuously look to align with scope of work, skill requirement, and budget
- Own end-to-end service delivery and planning, which includes infrastructure, staffing models, resource hiring, and optimizing utilization
- Set a high-quality bar and continuously reinforce a culture of quality and innovation
- Own the budgeting for the team
- A Bachelor’s Degree with 8+ operations management experience with at least 3+ years in managing people managers. Experienced in managing large operations teams
- Strong, self-driven leader with demonstrated ability to proactively drive, manage and grow an operations team.
- Excellent communication (written & oral) skills and detail oriented
- Comfortable working in a fast paced, ambiguous, highly collaborative, dynamic work environment
- Proven ability to manage multiple, competing priorities simultaneously.
- MBA from a premier management institute
- Six Sigma green or black belt certified
- Operations experience in e-commerce industry
- Experience in translating business needs into detailed feature requirements.
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