Manage a team of professionals to accomplish established goals and conduct personnel duties for team (e.g. performance evaluations, hiring and disciplinary actions)
Identify opportunities to implement process improvements and recommend system, service, and process enhancements including leading and evaluating system testing
Coordinate staff assignments to achieve optimal effectiveness through assessment of business requirements and staff skill sets and development needs
Build and maintain relationships with internal and external clients, and serve as point of escalation of complex customer issues
Perform discovery and due diligence with clients and visits regarding service quality measurement
Manage the Risk and Control agenda including audits, interfacing with internal and external auditors, and identifying process gaps
Work closely with senior management on identifying opportunities for cost saves, full-time equivalent (FTE) reduction, and optimization
Work closely with Sales and CEs on client management and service improvement initiatives
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
Qualifications:
6-10 years of relevant experience
Chartered Accountant/CFA/MBA
Experience in fund accounting
Experience in accounting within financial services, strategic management, resource/expense management, and managing client relationships
Experience in managing operational delivery
Extensive knowledge of funds services and process
Demonstrated leadership and management skills
Ability to work in a team-oriented environment
Consistently demonstrates clear and concise written and verbal communication
Demonstrated Subject Matter Expert (SME) knowledge in related area
Education:
Bachelor’s degree/University degree or equivalent experience