Tesla Virtual Service Technician 

Thailand, Bangkok, Bangkok 

750473682

We have created one of the most innovative vehicles ever made, and you will help ensure an equally innovative service experience. In many cases the Virtual Service Technician is able to perform an over the air resolution and prevent service visits entirely. These expertise and decisions during the diagnosis process will affect every aspect of the visit and the experience that our owners have with Tesla Service. Virtual Diagnostic Specialists will receive a combination of training programs and an ongoing training on the job.

• Collaborate with fellow Technicians to provide solutions to highly complex and technically sophisticated issues and problems, while understanding the implications of your work.
• Demonstrate an excellent understanding of all Tesla vehicle systems and subsystems.
• Receive and discuss feedback for continuous improvement and to maintain a high quality of diagnostics performed.
• Proactively engage with the Virtual Service Specialist and Service Advisor to gather additional data and information from customers.
• Develop and share recommended talking points to help the Customer Support team explain complex technical issues in an understandable manner.
• Ability to work on additional responsibilities, as assigned, to meet business needs.

• More than two years of work experience in the automotive industry, and relevant work experience in after-sales customer management is preferred
• Ability to partner with various teams across the organization to share critical information gathered and share best practices to help improve our products and overall customer experience
• Good knowledge of methods, techniques, parts, tools and materials used in the maintenance, repair of vehicles
• Positive, enthusiastic, and willing to learn about the changes in the personal transportation industry and Tesla products and services
• Demonstrable ability to learn and adapt to change while delivering exceptional customer service
• Ability to cooperate as a dynamic team and perform as a group before individual contributions
• Passion for Tesla’s mission to accelerate the world’s transition to sustainable energy.
• Clear logic and attention to details, especially the accuracy of system operation and data information