CheckPoint Diamond Services Engineer 

Poland, Masovian Voivodeship, Warsaw 

749872871

Why should I Join Check Point Diamond Support:

• Get a golden opportunity to be the Diamond Account Manager for the biggest Enterprise IT departments around the world
• Get experience with the Security products of the leading vendor in the Cyber Security industry
• Challenge yourself on daily basis with complex technical issues
• Join a team of motivated, fun and creative minds
• Build a long term career at Check Point with multiple options for future growth

Role description:

• Act as the Technical Services Account Manager for the most exclusive customers world wide
• Represent Check Point Diamond Services in the most professional and service oriented manner
• Deliver technical support with the highest service standards for all outstanding technical issues
• Conduct frequent on-site visits at the Diamond customers premises for the purpose of troubleshooting, upgrades & migrations, frontal training, and more…
• Engage in weekly/bi-weekly follow-up calls with the Diamond customers’ technical teams
• Deliver quarterly QBR reports
• Build and maintain hotlabs for the Diamond customers’ most crucial Check Point estate

• 4+ years of experience with Technical Support or Customer-service oriented positions on the IT industry - Mandatory.
• Very good English skills (Spoken and written) - Mandatory.
• Customer orientation & experience with direct face to face service
• Thorough knowledge with Check Point products hands-on wise - A big advantage.
• Familiar with Security products - An advantage.
• German speaker - A big advantage.
• Willingness to learn new technologies, self-learner
• Experience with IP based networks, network design, and security products
• Experience with several different operating systems: Unix- based, Windows platforms.