NICE Technical Manager 

India, Maharashtra, Pune 

749308507

How will you make an impact?

• 14+ years of experience in software engineering, with at least 5 years in a leadership role.
• Proficiency in Java, Spring Boot, Hibernate, and RESTful API development.
• Expertise in AWS services, cloud architecture, and infrastructure automation.
• Strong understanding of microservices, containerization (Docker, Kubernetes), and distributed systems.
• Experience with database management (SQL, NoSQL, PostgreSQL, MongoDB).
• Knowledge of DevOps tools (Jenkins, Terraform, Ansible, CI/CD pipelines).
• Excellent communication, team leadership, and strategic problem-solving skills
• E2E responsibility for owning product development roadmap and deliver as per release requirements
• Own technology stack of a product and drive nonfunctional engineering requirements to build world class, highly resilient SaaS platform
• Development & Testing (various technologies) of a SaaS platform
• Familiar with Agile and SAFe software development lifecycles (SDLC) / methodologies
• Coordinate with team members and leadership in India and global teams for project development and delivery

Have you got what it takes?

• Manage the team members’ work plan: personal queues & case and tasks backlog.
• Own the relationship with the product managers, technical product owners and development across geographies.
• Effectively communicate product expectations to team members and stakeholders in a timely and clear fashion.
• Create and manage delivery of the product as per the business priorities.
• Proactively manage changes in the scope, identify potential crisis, and devise contingency plans.
• Be an expert with Agile methodologies and deliver these processes throughout the organization.
• Run all scrum ceremonies for the team, including Daily Standup, Sprint Planning, Sprint Demo, Sprint Retrospective, and Backlog Grooming.
• Remove impediments, escalate issues, and guide the team to resolution.
• Work with Product Owners and Product Mangers across geographies.
• Full responsibility over teams’ activities: Drive efficiency, ensure high quality deliverables and SLA.
• Prioritizing daily actions and monitoring team resources so that deadlines are met.
• Build SaaS product considering cloud monitoring and alerting needs, hand over and collaborate with operations and support teams for proactive monitoring and issues resolution.
• Manage critical escalations and situations within the team.
• Be available after regular business hours to address critical matters/situations.
• Build and manage high functioning team.
• People Management responsibilities.
• Build innovation culture in team to know customer problems and provide innovative solutions
• Overall 14+ Years of industry experience
• Experience in leading a team.
• Experience working in an Agile SDLC.
• Software development experience in Java, Node JS, . Experience on AWS, Containerization, Angular, JavaScript will be a big plus
• Experience with developing contact center products, applications, solutions will be added advantage
• Exceptional communication and collaboration skills: Needs real experience bridging the gap between teams in different geographies.
• Self-starter who really enjoys learning new tech and has experience evolving from one version to another.
• Would be primary point of contact for all Pune- based work for this team.
• Excellent ability to multitask and prioritize in fast paced environment.
• Must be organized and can work in a timely structured manner and remain focused and calm under pressure.
• Demonstrated leadership abilities.