Wells Fargo Lead Customer Service Representative Automated Clearing House ACH 

Philippines, Caloocan 

748789936

In this role, you will:

• Support management in the daily administration of individuals that handle customer inquiries and issues for efficient performance and overall effectiveness of customer service team

• Provide feedback and present ideas for improving or implementing processes and tools with customer service area impact

• Perform or guide others on complex escalated customer issues or concerns that require planning, evaluation, and interpretation

• Prioritize work and provide day to day work leadership and mentorship to Customer Service Representatives

• Lead or contribute to improve processes, policies, team performance, and customer satisfaction that require coordination among customer service teams

• Provide guidance and subject matter expertise to Customer Service Representatives on managing the day-to-day administration

• Handle customer interactions and communicate with other departments to resolve escalated issues and provide a best-in-class customer experience

Required Qualifications:

• 6+ years of experience in Financial Services, Contact Center or Customer Service, assessing and meeting the needs of customers, solving customer problems, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• University degree in Business, Commerce, or any other discipline

• People management professional experience

• Excellent verbal, written, and interpersonal communication

• Ability to research problems, analyze data, escalate, or recommend potential solutions

• Ability to coordinate completion of multiple tasks and meet established service level agreements

• Good PC skills with the aptitude to learn new systems quickly

• Intermediate Microsoft Office (Word, Excel, and Outlook) skills Ability to provide strong customer service while actively listening and responding in an appropriate manner

• Strong data entry and attention to detail skills

• Ability to interact with all levels of an organization solid problem-solving skills

• Ability to perform repetitious tasks

Job Expectations:

• Amenable to work full-time onsite, Monday - Friday

• Amenable to work on shifting schedule, mid and night shift, local holiday

• Amenable to work in Five/NEO, BGC, Taguig City

29 Apr 2025

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.