Rapyd Technical Support Engineer 

Israel 

748366739

Get the tools to grow globally at . Follow: , , ,

As a Technical Support Engineer you will be responsible for:

• Become the first escalation process for any technical issues
• Working closely with clients and internal partners to ensure system stability
• Develop Monitor tools for the production environment
• Working closely with R&D, DevOps and PS team for problem-solving and escalations
• Shifts & Weekend on demand

• At least 2 years’ experience as technical support (T2)
• At least 2 years’ experience with SaaS products
• Knowledge in API, bug reporting tools – Must
• Great technical writing and verbal communication skills
• Strong debug ability skills with multiple tools
• Experience in a payments industry- Big advantage
• Knowledge in the following tools: SQL, Postman, AWS dashboards, Kibana, Jira , confluence and AWS dashboards – Big Advantage.
• Experience in a fast-growing organization
• Fluent English (writing & verbal)