KLA Specialist CAM Support Engineer 

Singapore, Singapore 

748192499

Key Responsibilities:

• Provide first-line technical support for Frontline software, including installation, version upgrades, troubleshooting, and issue resolution.
• Act as the primary point of contact for customers, delivering timely and effective solutions while maintaining a high level of customer satisfaction.
• Document and escalate complex technical issues and feature requests to the R&D team for further investigation and resolution.
• Collaborate closely with regional Sales Managers to support business development and ensure seamless customer onboarding and retention.
• Partner with Product Management and Marketing teams to address escalated technical matters and contribute to product improvement initiatives.
• Maintain detailed records of customer interactions, technical issues, and resolutions in the support system.

Minimum Qualifications

• Bachelor's /Master's Level Degree and related work experience of 3 -5 years
• Proven experience in technical support, software troubleshooting, or a related field.
• Strong understanding of software installation, configuration, and maintenance.
• Excellent communication and interpersonal skills with a customer-first mindset.
• Ability to work collaboratively across departments and manage multiple priorities.
• Familiarity with CAM or CAD solution is a major plus.