Qualcomm Technical Account Manager - Telematics Qualcomm open location 

France, Ile-de-France 

747960689

Job Area:

Engineering Group, Engineering Group > Software Applications Engineering

Responsibilities:

• Responsible for creating a bridge between customers and Qualcomm to facilitate timely and quality problem resolution of customer products

• Managing customer project support from its inception throughout the entire development and deployment cycle.

• Acts as a tech lead on large projects and owns the outcome of the project or a portion of it.

• Negotiating, establishing, and managing effective technical support activities & plans towards customers

• Tracking customer program schedules and priorities, risk management.

• Proactively identifies complex customer problems and recommends solutions that meet customer needs.

• Assessing complex technical issues arising from customer product developments

• Leading and coordinating engineering resources in resolving complex technical issues

• Building, maintaining, and leveraging a network of engineering specialists within Qualcomm

• Building and maintaining trusted working relationships with key representatives within the Customer organization (i.e. engineering and management)

• Organizing technical training, design reviews and engineering workshops on behalf of customers

• Hosting conference calls to facilitate experts’ interaction between the Customer and Qualcomm organizations.

• Meets with other teams (e.g., sales, product management) to determine strategies regarding complex customer needs (e.g., pain points).

• Providing Technical support to business development

• Solid technical knowledge of Qualcomm’s Automotive products, technologies, and roadmap.

Minimum Qualifications

• Master’s degree in engineering, Information Systems, Computer Science, or related field.

• 8+ years of Software Applications Engineering, Software Development experience, SW or System Project Management or related work experience.

• 5+ years of experience in a automotive customer-facing role.

• 2+ years of work experience in a role requiring interaction with senior leadership (e.g., Director level and above).

• 1+ years of working with operating budgets and/or project financials

Languages: French, English, German

• Applications from candidates with equivalent experience will be considered, provided that the candidate can demonstrate an ability to fulfil the principal duties of the role and possesses the required competencies.

Preferred Qualifications:

• Experience with modem technologies (3G WCDMA, 4GG LTE, 5G NR)

• Technical understanding Telematics Control Unit (TCU) architecture and design, interfaces

• Technical Project or Program management ideally within Telematics

• Experience with end to end TCU certifications (MNO, regulatory, ecall, GCF/PTCRB)

• Knowledge of Automotive Applications, Requirements, KPIs and Use Cases

• Experience with ASPICE, Functional Safety, Cyber Security

• Technical background in systems, software, hardware

• Proven analytical and problem-solving skills

• Ability to simultaneously support multiple projects and to work across functions

• Team player with a successful track-record of working inside diverse global organizations

• Leadership, communication, and reporting skills

• Advantageous would-be recent experience in Automotive Applications Engineering, HW/SW product development, and troubleshooting of advanced ARM based processor platforms with embedded Linux

Minimum Qualifications:

• Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 4+ years of Software Applications Engineering, Software Development experience, or related work experience.

Master's degree in Engineering, Information Systems, Computer Science, or related field and 3+ years of Software Applications Engineering, Software Development experience, or related work experience.

PhD in Engineering, Information Systems, Computer Science, or related field and 2+ years of Software Applications Engineering, Software Development experience, or related work experience.

• 2+ years of experience with Programming Language such as C, C++, Java, Python, etc.

• 1+ year of experience with debugging techniques.

*References to a particular number of years experience are for indicative purposes only. Applications from candidates with equivalent experience will be considered, provided that the candidate can demonstrate an ability to fulfill the principal duties of the role and possesses the required competencies.

Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.