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Capital One Pr Process Specialist Strategy Philippines 747251182
Summary:
To manage/support strategic initiatives of the organization. This role is responsible for the administration of the different strategy management processes including but not limited to gathering information, shaping objectives, and delivery of initiatives. This role will also support the organization as we continuously evolve the team’s management system.
Strategy management process support
Gather and analyzes trends and insights to help shape strategies and assist in development of objectives and key results
Support the development and facilitation of strategic planning framework
Develop materials and reports needed for different management systems
Aid in integrating and carrying out of strategies by working with different stakeholders
Deliver initiatives by applying appropriate planning, coordination and partnership across different teams
Communicate progress, updates and topics of interest to the team, stakeholders and leadership team
Organizational Collaboration
Collaborate with cross functional teams and drives integrated output
Manages multiple groups in project/initiative set-up and execution to ensure proper structure and governance is in place
Maintain relationships with other strategy teams and supports the Chief of Staff Office
Information management and process improvement
Information management and analysis by leveraging trends from various reliable channels/sources and dynamics to provide key insights, data points, and changes
Guides the development and periodic review of the standards and reference materials of the team and processes we are responsible for
Stay current of best practices and opportunities for improvement
Help manage documentation and audit process
May be assigned / rotated across related sub-functions including but not limited to sub-functions within Process management
All other job-related duties that may be assigned from time to time
Basic Qualifications:
Educational Background:College graduate or equivalent work experience
Professional Experience:3 years of relevant working experience in a call center environment
Skills Required:
People management skills, including team formation, collaboration, and influencing
Results orientation with a bias for action, versatility, and adaptability
Strong quantitative, analytic and project management skills
Effectively communicates key messages for projects
With solid background in systematically manage and assessing as well as reporting risks/issues associated with each project/initiative
Thrives in an environment with changing priorities
Proficient in Microsoft Office (MS Word, Excel and PowerPoint)
Preferred Qualifications:
Project Manager Professional (PMP) Certification is an advantage
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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