Airbnb Specialist Trust Operations 

India, Haryana, Gurugram 

746079686

About you

• You come from an Online/Offline Risk background. Able to solve new or escalated problems which require considerable judgment.
• You set the highest standards of quality for your work, and hold yourself and others accountable.
• Able to act as a subject matter expert and provide inputs on how we can enhance internal policies, tools and workflows.

In this role you’ll get to

• Enhance your Risk management, fraud prevention skills, Operational skills.
• Work with the Global teams including product, policy and legal.
• Exposure to work with a diverse culture.
• Suggest operational improvement ideas and see the ideas getting implemented.
• Improve your data skills.
• Improve your stakeholder management skills
• Be a Subject Matter Expert in operation / process / workflow improvements

We are looking for people who have

• 1-2 years of experience within risk management, fraud prevention, or Trust and Safety
• Excellent interpersonal and communication skills, both written and verbal.
• Solution and outcome-oriented
• Excellent problem solving, critical thinking, analytical, ability to organize and work independently with rapidly changing priorities.
• Working with operational lead to support cross-functional groups to develop and enhance internal policies and tools such as increasing automation, updating policies, and fixing product loopholes

• Ability to detect vulnerabilities in existing and new products or features, making suggestions to improve it through data gathering and analysis.
• Ability to anticipate the ever-evolving fraudulent behaviors through data monitoring and analysis. Follow up with Product and cross functional teams to take pre-emptive actions to prevent fraud.
• Desire to work in a fast-paced and rapidly changing environment. Ability to multitask, learn and adapt to new technologies.
• Familiarity with the Google suite: mail, docs, sheets, and slides.
• Availability for a regular schedule of 5 days work per week (40 hours), mutually agreed with your Lead, which may include weekend days and public holidays. Shifts may include evening or early morning hours.

Preferred experience

• Fluency in another language other than English will be a plus.
• Experience of working as a Subject Matter Expert with cross functional and cross regional working group.

Offices: Gurugram, India