Boston Scientific Change management Senior Specialist - Magellan Customer Care 

Netherlands, Limburg 

745562997

France-Voisins le Bretonneux; Germany-Düsseldorf; Italy-Milan; Spain-Madrid

Your key responsibilities will be:

• Execute deployment change journey activities (stakeholder assessments, kick-offs, open office hours, etc.) in partnership with Customer Care and Capital Equipment change network leads in the business in delivering quality change events and materials for each change phase leading up to deployment.
• Complete key change activities (i.e. capture changes coming, validate changes, map changes to roles) in partnership with Business Functional Leads, Product owners and Change Network Leads
• Create and communicate updated personas aligned to each release for end-user groups with highest amount and complexity of changes coming
• Create and support program communications for team, broader stakeholder community.
• Support Magellan SharePoint site. SharePoint administration activities include stakeholder list management, end-user list management, creating News posts/sites as needed, and/or reviewing site analytics.
• Consistently measure change and communication effectiveness through multiple forms of measurement (i.e. focus groups, surveys, analytics)
• Independently handle complex issues with minimal supervision, while escalating only the most complex issues to appropriate staff.
• Other duties as assigned

Who are we looking for:

• Excellent Communication – strong attention to detail, creative writing, presentations
• Ability to build and maintain strong relationships.
• Proficient in Microsoft Suite of tools (e.g. PPT and SharePoint)
• Growth Mindset - comfortable with ambiguity
• Fast paced environment
• Minimum of three to five years of related work experience in change management, communications, or related field
• Successful track record delivering high quality creative communications to all levels of organization using multiple vehicles
• Experience working on a global project transformation implementing Change Management and Communications tactics
• Experience working globally and comfort with cultural diversity.

Preferred Qualifications

• Association of Change Management Professionals (ACMP) certification and/or PROSCI Certification
• Five years+ of related work experience with change tools such stakeholder’s analysis, change impact mapping, persona creation, change measures, and the value of their outputs
• Five years+ creating enterprise wide and executive level creative communications using multiple vehicles/approaches

This hybrid position can be done from one of our European offices (Milan, Madrid, Kerkrade, Dusseldorf or Paris) and will start with a defined-term contract of 24 months.