Amazon Catalog Auto Specialist II 

India, Karnataka 

744629434

Job Description:Some of the key result areas include, but not limited to:
The role requires working in rotational shifts. Candidates applying for this role, should be willing to work in Day / Night shifts.
Key job responsibilities
- Interacts with multiple stakeholders to communicate on operations and also represent data/ metrics information
- Owns/ Drives development of external/internal communication i.e. blurbs, reports etc.
- Ability to represent data and communicate effectively to handle escalations
- Drive weekly or monthly discussions with Stakeholders and influence decisions for the process with data
- Analyzes Data and is responsible for highlighting gaps, recommends solutions and drives and influences decisions
- Manages escalation/resolves complex tickets including non-standard tasks
- Responsible for Operational Reporting to senior management/ stakeholders at Process level- Prioritizes metrics to meet operational goals assigned at process level
- Participate in onboarding if it is part of similar new processed onboarding ie new GL/ process/ module with complete documentations i.e. SOP etc.
- Act as Mentor or coach and contributes to associate growth
- Trains new hires
- Is an Expert and Primary contact for process issues/ escalation/ coaching
- Demonstrates understanding of performance and leadership bar and effectively applies to hiring decisions
-The role requires working in rotational shifts. Amazonians applying for this role, should be willing to work in Day / Night shifts.

- 1+ years of program or project management experience
- Knowledge of Advanced Excel
- Experience using data to influence business decisions

- Knowledge of analytics & statistical tools such as PowerBI, SQL & ETL DW concepts
- Experience in office operations, escalation management and troubleshooting environments