Philips Customer Service Support Officer m/w/d Switzerland, Zurich 743581232
Your responsibilities:
Receiving, forwarding, and administratively processing incident reports and coordinating the appropriate service engineers
Actively supporting our team by providing telephone and digital assistance to our demanding customers in German and occasionally in French and English
Collaborating with our service managers and the contracts department
Invoicing and booking of service orders
This job is a great fit for you if you have:
Solid commercial background and hands-on experience in customer service
Proficiency with MS Office, SAP, and ideally with Salesforce/Servicemax
An independent, structured, and customer-oriented approach combined with excellent communication skills
High level of flexibility, commitment, and a hands-on mentality
A conscientious, responsible, and above all team-oriented working style
Fluency in German and French, along with a good command of English; Italian is an asset
Indicate if this role is an office
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
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