Elementor Customer Service Team Leader 

Serbia 

743408994

We recorded and filmed a podcast specifically for you.

• Manage your team’s day-to-day operations
• Directly supervise support staff, including recruitment and evaluations
• Supervise the performance of contracted employees
• Mentor your team members through coaching and training
• Oversee the onboarding process for new team members
• Track and record personal and team metrics
• Create and disseminate support team materials and processes
• Collaborate with other team members and company departments to continuously improve customer experience

• At least 2 years of experience in a support role
• Experience managing a global team
• Experience with workforce management and support team scheduling tools
• Strong analytical thinking skills
• Effective oral and written communication skills in English
• Available during EMEA working hours
• Able to multitask in a dynamic, fast-paced environment
• Driven to explore new methodologies and identify new growth opportunities
• Self-motivated and accountable when working independently
• A team player who cultivates a transparent workplace culture
• Exceptional courtesy, patience, and an overall “people person”
• Experience with Elementor tools – an advantage
• Familiarity with WordPress and other CMS platforms – an advantage
• Experience with HTML, CSS, JavaScript, PHP, and other languages – an advantage

We recorded and filmed a podcast specifically for you.