Wells Fargo Operations Associate Manager 

India, Telangana, Hyderabad 

743031565

In this role, you will:

• Supervise a team of Operation Specialists responsible for moderately complex transactional and operational tasks such as processing servicing related tasks, identifying problems, improving service levels and develop metric to measure growth and performance
• Ensure timely completion, quality and compliance within the operation area
• Work independently on moderately complex issues and projects
• Identify opportunities for process improvement and risk control development and escalates issues to senior management
• Provide training, performance, evaluation and coaching of less experienced team
• Make daily supervisory decisions and resolve moderately complex business issues related to team supervision, work allocation and daily operational tasks under direction of Operations management
• Leverage interpretation of policies, procedures, and compliance requirements
• Collaborate and influence all levels of professionals including senior managers
• Lead team to achieve objectives
• Manage allocation of people and financial resources for Operations
• Mentor and guide talent development of direct reports and assist in hiring talent

Required Qualifications:

• 2+ years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 1+ years of leadership experience

Desired Qualifications:

• Graduate/Post Graduate
• Lean Six Sigma/Project Manager experience would be an added advantage

Job Expectations:

• Flexible to work in US shift hours (7:30 PM IST - 04:30AM IST)
• Expert in MIS & Dashboard Reporting
• Expert in business simplification and standardization
• Manage process, people & stakeholders independently
• Risk Mindset & ability to identify potential risk opportunities and provide solutions
• Ability to identify operational challenges
• Good verbal and business writing skills
• Loan IQ experience
• On paper Team Lead/Team Manager experience of managing a team of 8-10 employees

23 Aug 2024

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.