JPMorgan Global Security Operations Center Associate 

United Kingdom, England, London 

742271691

As the Global Security Operations Center Associate in the Global Security Operations Center team, you will support the firm wide crisis management structure by convening crisis team meetings, taking meeting notes, and providing written and verbal updates to crisis team members. You will maintain maintain regional situational awareness, gather and communicate information relating to events, incidents and crisis that may impact the firm’s people, assets, or operations.

Job Responsibilities

• Provides support and situational updates to stakeholders for incidents that may impact the firm’s employees, assets, or operations, including;
  • Security incidents
  • Protest activity and civil unrest
  • Physical and digital infrastructure incidents
  • Severe weather conditions
  • Natural disasters, such as earthquakes, volcanic eruptions, or floods
• Monitors and administers travel security operations, ensuring all travel to risk destinations is assessed, approved, and provided the required support.
• Supports the physical security teams during events by co-ordination, and dissemination of key information.
• Triages and/or escalates First Aid and workplace incidents to the relevant responders and management teams.
• Acts as the first point of contact and provide support for enquiries from across the firm.
• Compiles and sends travel and other analytical reports as scheduled/required

Required qualifications, capabilities and skills

• Ability to work in a fast-paced environment and balance multiple workstreams effectively whilst being proactive in communicating risks and issues and developing appropriate solutions.
• Exceptional written communication skills with ability to produce comprehensive reports and briefs at pace
• Excellent communication and customer service skills, confident to present and brief at the highest levels
• Understanding of potential threats posed to an organisation’s people, assets, and operations
• Experience in Incident Management, Security Operations Centres, Crisis Management, or similar function
• Attention to detail and the ability to follow processes and procedures with the aptitude to identify areas of improvement
• Aptitude to pick up new concepts and information quickly with the ability to ask effective questions