SAP Associate Solution Support Engineer 

Brazil, Pará, Itaituba 

741215416

EXPECTATIONS, COMPETENCIES AND TASKS

· Provide support to customers via live calls and through a CRM tool regarding product functionality or technical issues; troubleshoot systems to offer solutions within established timelines;

· Provide excellent analytical, written and verbal communication skills: communicate and collaborate with peers, customers and upper management;

· Demonstrate logical thinking for solving a wide range of issues with different levels of complexity;

· Be adaptable and demonstrate change agility to handle both daily tasks or more complex and impactful organizational changes;

· Be accountable and self-driven for the assigned tasks and for the personal development, asking for help when needed and being mindful of continuous learning opportunities;

· Constantly empathize with our customers and call them whenever necessary;

· Effectively manage expectations that are set with customers;

· Be a team player that is both eager to learn and to share knowledge;

· Take ownership of situations and seek for continuous improvement, by documenting solutions and collaborating internally to achieve product and process improvement.

REQUIREMENTS

· Bachelor’s or Associates degree completed or in course, preferably in technology or business related areas;

· Fluency in English;

· Customer facing experience;

· Flexibility to work during some holidays and some weekends based on business need.

NICE TO HAVE

· Knowledge in IT related areas, including troubleshooting, resolution of issues, or programming (SQL, Web Applications, Webservices, HTML, HTTP, Java, JavaScript, JSON, Data Bases, XML, APIs…);

· Familiarity with Customer Service and Support for software or other Information Technology products;

· Problem solving abilities;

· Attention to detai ls;

· Spanish

PLEASE SUBMIT RESUME IN ENGLISH

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