Boston Scientific EMEA Senior Customer Education Specialist Electrophysiology m/f/d 

Spain, Community of Madrid, Madrid 

741187032

The core objective of this role is to plan, design, develop, and coordinate 3D Mapping and FARAVIEW technology in-house training programs for field support personnel and customers. Obtains information needed to prepare in-house training programs; prepares training materials; develops course content; determines methodology; and coordinates the development of training aids. Conducts training sessions and develops criteria for evaluating effectiveness of training activities. May utilize trainers with technical expertise. Continuously revises lesson plans to meet new training requirements and to keep technical information up to date.

Key Responsibilities

• Manage internal and customer education programs through implementation of strategy, delivery of objectives and execution of logistics while effectively working with stakeholders.

• Define optimal delivery methods for each learner and curriculum developing blended approach programmes that meet learning objectives. Understand and design blended programmes with the appropriate mix of remote, F2F and e-learning delivery.

• Collaborate on the development of our current digital platforms and Learning Management System defining needs and utilizing the platforms in the different curriculums

• Design, develop and track e-learning programmes to complement blended curriculums assuring application of best practices and learnings across the Med Ed Team.

• Develop and maintain strong relationships with key customers, internal and external, serving as a liaison between key educational opinion leaders and Boston Scientific programs.

• Communicate proactively with stakeholders and stablish strong networking in the organization.

• Identify, partner with and manage appropriate resources (i.e., vendor relationships, other internal departments etc.) to ensure that meetings/events meet objectives.

• Define, track and maintain budgets while ensuring cost saving measures, understand implications on general business management.

• Develop program metrics aligned with learning objectives defined for each program and curriculum

• Evaluate program impact, reassess objectives and outcomes, and plan for continuous improvement.

• Keep abreast of industry standards and trends as related to responsibility and ensure compliance to governing agency guidelines.

• Create a professional development plan with the partnership of direct supervisor.

• Ensures awareness and compliance with applicable standard operating procedures to meet, comply and champion all quality and regulatory commitments of Boston Scientific.

• Leverages tools and programs across the organization

• Ensure consistency in Boston Scientific branding guidelines.

Profile Requirements

• Minimum 7 years’ experience in Medical Education/ Customer programs/ Field support

• EP, 3D mapping, PFA and Single Shot field support experience and expertise is required for this role (minimum 3 years)

• Training and Medical Education background will be highly valued for the role (2 years)

• Experience in developing e-learning programmes and digital content will be highly valued

• University degree or equivalent required with solid expertise in Rhythm Management and EP (disease, product, clinical)

• Team player and collaboration attitude. Promote collaboration across the organization

• Generate and champion new ideas and approaches

• Strong customer focus, both internal and external customers

• Excellent planning and organizational skills

• Problem solving oriented and detail focus

• Strong integrity, adaptability, agility

• Ability to work under pressure with multiple priorities. Ability to prioritize and focus

• Didactic, presentation and strong communication skills

• Fluent in English, additional European Language is plus

• Travel approx 30%