In this role you will be the bridge between our AppleCare Tier 3 and Tier 4 Support Engineering organizations, ensuring necessary information and technical issues are communicated rapidly and effectively to both parties. You will triage and escalate bugs to our engineering partners, originating from Tier 3. You will be advocating for our customers and ensuring our internal team members are equipped with the necessary information to support our customers. Excellent communication and teamwork are a requirement, as you will be asked to work closely with bug originators, team members, and other engineering teams. Additional Responsibilities:- Report on, and maintain Site Support Engineering issue drivers and Contact Center issue tracker guidance.- Attend, host, and coordinate meetings.- Routinely interact with primary issue audience (Tier 3) through meetings, feedback, and other means.- Capable of being a resource to provide guidance for complex technical issues, and ensure rapid identification of emerging issues.