Airbnb Operations Manager Hosting 

India, Haryana, Gurugram 

740958577

The Difference You Will Make:

As a Host Engagement Operations Manageryou will drive the operations strategy of the Host Engagement vertical and lead a team of operations specialists.

A Typical Day:

• Lead, manage and mentor a team of capable operations specialists
• Plan and execute global host outreach and engagement programs to drive specific product and business objectives
• Collaborate with global stakeholders across multiple teams to understand campaign objectives, synthesize and operationalize the campaign design
• Identify and manage points of failure and solve for them in the campaign’s program design
• Be responsible for resource and capacity planning across multiple concurrent projects and move with agility to deliver on key priorities
• Set up a strong reporting framework with metrics mapped for each existing and new campaign
• Manage the team’s performance and deliver on defined goals and metrics, maintain high quality standards
• Find areas of continuous improvements and craft/ operationalize programs to address the same

Your Expertise:

• Senior leader with 10+ years of related work experience, particularly in Program Management, Strategy or Operations roles and 4+ years in People Management
• 3+ years experience in engaging/ managing relations proactively with different user groups in a network organization (like Airbnb) or managing external client engagements
• Track record of leading large scale, high impact, cross-functional efforts and drive projects from ideation to strategy and implementation
• Experience with leading plan development from beginning to end with little oversight; must be able to think holistically but also ensure the details are addressed
• Highly developed analytical and verbal/written communication skills
• Demonstrated ability to manage multiple work streams and deliverables in a matrixed organization structure
• Excellent written and oral communication skills
• Experience with Excel/Google Sheets a strong must