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Tesla Customer Support Specialist - German Speaker Netherlands, North Holland, Amsterdam 740784182
06.04.2025
What You’ll Do What You’ll Bring
- Work with current Tesla owners to guide them through their ownership experience including assisting in processing lease returns, buyouts, early terminations and other ad hoc requests
- Answer both emails and telephone calls ensuring customers can easily get in touch with Tesla Financial Services and receive a high level of service
- Coordinate functionally with sales, delivery, service, finance, and other internal teams to resolve customer queries and building processes to support similar future requests or questions
- Manage a pipeline of inbound and outbound customer tasks including arrears outreach, complaints handling and outreach campaigns
- Contribute to customer facing resources and work with the Digital Product team to improve the ability for customers to self-serve throughout their ownership
- Assist with special projects as needed
- At least one year of customer facing experience, with a strong awareness of appropriate behavior when supporting customers
- High level of integrity and accountability
- Strong written and verbal communication skills and ability to interact effectively with all levels of management in German and English
- Ability to work independently with a superior attention to detail
- Comfort working in a fast-paced environment
- Flexibility to work overtime, including some weekends and holidays
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