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PayPal SMB Portfolio Manager HKT China, Hong Kong, Hong Kong Island 740262832
Your way to impact:
Based in Hong Kong, this role will report to the Market Leader for PayPal’s Hong Kong, Korea and Taiwan business who holds market commercial accountabilities and dotted line into Head of SMB for APAC (Regional function)
Working with regional SMB stakeholders, a key success enabler for this role is to drive and influence the key project and initiatives actions that will have an outsized impact on the SMB portfolio business
For SMB business, the incumbent will be a key face / voice in the market representing PayPal to our partners, prospects, merchants etc. Internally you will work with a diverse group of partners and teams across marketing, product, sales, servicing, finance, and more to achieve success
In your day-to-day you will:
Define the SMB commercial plan to achieve KPIs across acquisition, engagement and retention as well as achieve an overall Revenue and Transaction Margin (TM) target for the region
Responsible for understanding the HKT SMB business end to end across multiple domains (e.g. Product, Marketing, Sales, Service etc..) using data, competitor and qualitative insights
Develop and execute against a set of commercial priorities that come in two flavors. Global or Regional initiatives (e.g. Re-pricing, product GTM etc.) and locally lead initiatives (e.g. Policy change, retention programs). Your role will work in partnership with key stakeholders to execute on these initiatives.
Accountable to TM targets across these initiatives and represent the segment in market operating reviews and broader global forums
You will be obsessed with the customer providing market backed insights to the region to drive improvements and deep understanding of the competition to help shape how our product & services should be customized and taken to market
Position PayPal in the HKT market, and be the voice of PayPal externally with partners and events. Be in close sync with our partners (across all types whether channel, eco-system, payment partners). Leading the PayPal “Brand” in the SMB communities that are relevant to HKT.
What do you need to bring:
Experience at the forefront of the B2B sector with a passion for serving SMBs
Experience in leading and influencing large cross-functional teams to a clear outcome
Experience in business case development, market and opportunity sizing and preparing strategic recommendations for senior executives
Demonstrated ability to simplify complex topics while not losing sight of details
Combination of strategic thinking with hands on execution
Strong quantitative analytical skills, able to manage through data and insights to build compelling and innovative strategies
Very strong customer focus, naturally including customer perspective in plans, decisions and actions
Experience leading complex strategic and operational initiatives, working through technical, operational, legal/policy and business issues
Experience and knowledge of working in sales, partnerships or commercial functions
Excellent written and oral communication skills, with a natural talent for crafting and presenting compelling recommendations at C-level
Experience in the fin-tech or payments space a plus
Our Benefits:
Any general requests for consideration of your skills, please
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