דרושים Mediation Zone Specialist - Sap Brim ב-Sap ב-India, Karnataka, Bengaluru

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YOUR FUTURE RESPONSIBILITIES

Your responsibilities will include:

• Build and execute a demand plan for SAP Business Data Cloud in your geography that encompasses and orchestrates all demand activities required to grow sales and consumption momentum across the organization.
• Contribute to account strategy development and support new sales engagements for SAP Business Data Cloud by demonstrating solution-specific expertise, thought leadership, and competitive differentiation.
• Discover and align customer needs and vision early in the sales cycle and provide solution recommendations. Engage customers through impactful storytelling, value selling, and consistent messaging.
• Drive post-sales adoption and consumption of SAP Business Data Cloud by Continuing to sell the vision and impact of the solutions for successful deployments and customer value realization.
• Demonstrate the benefits of transitioning from on-prem legacy solutions to the Cloud to our customers and assist in designing deployment architectures.

YOUR PROFILE

• Bachelor’s degree or equivalent and 5+ years of professional work experience in Enterprise IT and the Enterprise SaaS/PaaS market.

• Experience in designing and executing demand generation and business development initiatives for incremental sales & accelerated consumption.

• Recognized domain expertise for SAP Data & Analytics Portfolio, esp. SAP Analytics Cloud, SAP Datasphere, SAP HANA Cloud, SAP BW/4 HANA.

• Solid understanding of Cloud in a B2B environment, including IaaS, PaaS and SaaS models.

• Experience with other SAP Line of Business solution, ERP, S/4HANA and SAP Basis technologies is a plus.

• Experience in managing customer engagements across different roles.

• Outstanding communication and presentation skills.

• Willingness to travel and a commitment to continuous learning.

• An independent and goal-oriented working style.

• Exceptional communication and presentation skills in English, both encompassing written and spoken skills , are a must.

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Key Responsibilities:

• Implement high-quality, maintainable code in Python, Java, and JavaScript under the guidance of senior developers and architects.
• Contribute to the development of scalable solutions for the AI-driven automation platform .
• Support the design and maintenance of database schemas and data integration workflows.
• Build and consume REST/OData services and integrate them with SAP BTP.
• Work with AI/ML frameworks and Knowledge Graph technologies (triple stores, RDF/SPARQL) as part of solution delivery.
• Participate in code reviews, unit testing, and CI/CD pipelines .
• Collaborate with Product Owners, QA, and cross-functional engineering teams to deliver features on time and with quality.
• Troubleshoot and fix defects, ensuring solutions meet performance and security standards.

Required Qualifications:

• Hands-on development experience with at least one of: Python, Java, or JavaScript .
• Basic knowledge of cloud-native development and/or SAP BTP services.
• Familiarity with database design and SQL .
• Exposure to CI/CD tooling and Git/GitHub workflows .
• Strong problem-solving and debugging skills.
• Eagerness to learn new technologies, especially in AI/ML and Knowledge Graphs .

Preferred / Nice-to-Have:

• Experience with SAP Fiori, SAPUI5, or CAP (Cloud Application Programming Model) .
• Knowledge of AI/ML concepts (LLMs, embeddings, generative AI).
• Familiarity with SAP ecosystem technologies, including ABAP .
• Background in ERP or enterprise SaaS environments

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Job Segment:Developer, Cloud, ERP, Testing, Compliance, Technology, Legal

PURPOSE AND OBJECTIVES

SAP Globalization is working on developing AI agents and tools to streamline the localization of SAP software for different countries. The focus is on leveraging AI in activities such as coding, research, automation, and software design, with the goal of accelerating the delivery of solutions tailored to meet local requirements.

YOUR FUTURE ROLE

We are looking for a passionate
Senior Developerfor our new AI team in Sofia to work on exciting global AI development projects. In this role you will:

• Play a crucial role in pioneering the integration of modern AI capabilities, actively shaping the infusion of Generative AI features right from the beginning. This is a rare opportunity to make a significant impact and be part of a groundbreaking journey.
• Streamline and automate the process of monitoring, analyzing, and applying legal changes to enable customer compliance with local regulations in multiple countries and industries. Gain valuable insights into critical Business Processes.
• Work closely with multiple frontrunner teams in AI environment globally.
• Explore and assess new technologies in the field of generative AI, Large Language Models (LLMs), AI-augmented development, tools, and infrastructure to evolve existing highly used functionalities and services in the cloud.
• Design and build stable and scalable AI based solutions, PoCs and first versions of new products & features. Make critical design decisions selecting underlying technologies.
• Lead and own the entire development process, designing and implementing robust back-end functionalities and ensuring seamless integration with other SAP products.
• Investigate, analyze complex problems; and resolve critical issues.

YOUR PROFILE

If you are self-driven and flexible, you are a perfect fit for our team. Further role requirements are:

• Degree in Engineering / Computer science or equivalent subject.
• Solid experience using Python or similar languages as a backend systems developer.
• Extensive experience with developing software that runs in the Cloud, knowledge of SAP BTP is an advantage.
• Proficient in Kubernetes and Docker.
• Strong knowledge in prompt engineering techniques such as retrieval augmented generation or few-shot prompting.
• Expertise in agent frameworks such as ReAct.
• Experience with MCP or similar technologies (a plus).
• Strong understanding of algorithms, data structures, and database usage.
• Extensive experience with common tools for agile project planning and tracking, source code control, and continuous integration (e.g., JIRA, Git, Jenkins).
• Ability to work independently and lead projects.
• Ability to communicate with multiple stakeholders.
• Good English language skills (written and verbal).

WORK EXPERIENCE

• At least 5+ years of relevant experience.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our

Please note that any violation of these guidelines may result in disqualification from the hiring process.

ABOUT THE ROLE

As People Relations Partner, you:

• Ensure the execution of People Relations strategy and People and Culture strategy
• Create a trustful environment to deliver first-class experience to all internal and external stakeholders, employees, managers and partners through effective collaboration and communication.
• Establish efficient and effective quality control measures and monitor cases for trending issues and sensitive matters to ensure appropriate awareness with key stakeholders.
• Proactively identify opportunities for process improvement and refinement of services.
• Provide guidance and manage cases related to individual sensitive topics (e.g. health, consequence management etc) as well as on managing people topics/initiatives that are relevant for a country/region (e.g. restructuring programs, return to work programs etc) to meet highest quality standards.

YOUR PROFILE

• Min. 6 years of relevantwork experience in HR or equivalent business roles, knowledge of people relations practices, procedures, and policies.
• High empathy skills & strong ability to collaborate and develop trusted relationships with leaders, employees, legal councils, and social partners.
• Superior verbal and written communication skills in English and local language.
• Deep knowledge of Labor law of the country
• Strong problem resolution experience, influencing and relationship building at all levels.
• Pragmatic thinker with strong can-do attitude and the ability to multitask and prioritize and resolve highstress situations withcalmness and diplomacy.
• Outstanding consulting and coaching skills.
• Experience in conflict management and critical problem solving.

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We win with inclusion

Successful candidates might be required to undergo a background verification with an external vendor.

The EA will have the ability to work independently on projects and must be able to handle a wide variety of activities and confidential matters with discretion.

Key areas of focus:

• Provide full executive support for the Philippines Managing Director (MD) office and ensure that the MD is well prepared for all sessions, optimizing and leveraging the broader team to drive objectives determined by the MD. This role may potentially be assigned to support other executive leaders outside of the Philippines.
• Support events/projects as assigned including orchestrating Executive visits Philippines, All Hands, Townhalls, and other internal or external events.
• Provide a bridge for smooth communication between the Philippines Managing Director’s office and internal stakeholders in Market Units, Regional and Global.
• Demonstrate ability to prioritize and handle multiple assignments while maintaining a commitment to deadlines and understanding mid-term and long-term goals.
• Managing diary/calendar and e-mails for the MD, potentially also including calls and voicemails.
• Monitoring actions and manage reminders
• Managing internal and potentially external correspondence
• Arranging meetings including facilitating ordering of food and refreshments, and co-ordination of Team Meetings and larger external events.
• Co-ordination of travel arrangements, including organizational preparation and follow up like booking of travel expenses
• Booking meeting rooms / venues for the team.
• Managing Workflows and monitoring items like vacation requests, purchase orders, internal orders, distribution lists, Inventory etc.
• Perform and monitor purchase activities (e.g. office material, business cards, 3rd Party purchasing), including master data creation and administration, creation of shopping carts, reporting and tracking on purchase orders Updating materials including PowerPoint and excel spreadsheets for meetings and presentations
• Preparation and follow up of meetings including taking meeting minutes.
• Manage shared drives and communities
• Admin support for new starters into the team to include ordering of equipment and monitoring induction.
• Central contact and all other ad-hoc support as needed by Manager and his/her team.
• Resolving issues with some complexity with limited guidance
• Developing collaborative work relationships within own team and cross-functional, including representation of team towards senior management
• Supporting internal projects, including decision taking within clearly defined framework of departmental guidelines and practices
• Supporting knowledge sharing within the team and prepares decision taking
• Community Building & Best Practice Sharing between different offices
• Proactive and able to identify and solve problems
• Managing controlling and reporting activities on behalf of manager, e.g. creation, staffing and reporting on internal orders, reporting on cost centers and profit centers, creation and maintenance of C-Users
• Monitoring budget

What are we Looking for:

• 3 to 5 years of experience as secretary or executive assistant or comparable experience.
• Ability to understand business priorities, proactively anticipate needs, and drive improvements to build capacity for the leadership team.
• Possesses a high level of integrity in handling confidential information in a responsible and discrete manner.
• Trustworthy and reliable individual who is highly responsible and accountable for meeting commitments and deadlines
• Anticipate problems and forward-thinking solutions to ensure the smooth running of the Office.
• Flexibility and agility to learn, work across different time zones, and be open to new ways of working.
• Strong organizational skills that reflect an ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail.
• Very strong interpersonal skills and the ability to build relationships.
• Responsible, team-player, problem solver, detail-oriented with the ability to also be effective independently.
• Technology savvy, proficient in Microsoft Office (Outlook, Word, Excel, and PowerPoint).
• Basic understanding of share point and document management to easily organize key resources for access.
• Innovative approach to drive efficiency and optimization in day to day running of Philippines Managing Director’s office
• Displays professionalism in dealing with senior executives internally and externally, with customers and partners, is critical to managing customer & partner-facing courtesy communication and logistics

Working Arrangement:

• Required onsite, Monday to Friday
• Location: Taguig City

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Job Segment:Cloud, ERP, Sharepoint, Executive Assistant, Administrative Assistant, Technology, Administrative

The Service Disruption Management teamresponsibilities include:

• Working in incident and crisis management team, ensuring timely and effective response to major incidents and crises. Coordinate with various teams to resolve incidents and restore normal service operations as quickly as possible.

• Act as the primary point of contact for incident escalation during shift. Ensure that all escalations are handled promptly and appropriately and performing on-duty responsibilities outside of working hours when necessary.

• Oversee thorough root cause analysis for all critical incidents. Develop and implement preventive measures to avoid recurrence.

• Maintain clear and effective communication with stakeholders throughout the incident lifecycle. Provide regular updates on incident status, impact, and resolution efforts.

• Identify and drive initiatives to improve incident management processes. Standardize and simplify incident response procedures to enhance efficiency and effectiveness.

• Define, track, and achieve key performance indicators (KPIs) and service level agreements (SLAs) related to incident/outages and crisis management.

• Lead, mentor, and develop the incident management team. Foster a collaborative and high-performance culture within the team.

• Ensure that the incident management team is well-trained and equipped with the necessary skills and knowledge to handle incidents effectively.

• Work closely with partners and internal teams, to ensure a coordinated and integrated approach

• Maintain comprehensive documentation of incident management processes, incident reports, and lessons learned. Share knowledge and best practices with the broader organization.

• 5-7 years of Technical Operations in ABAP/JAVA/HANA/DB2/Performance analysis role

• Hands-on experience in one of the areas like Basis, System Performance Management, Lifecycle events (Upgrades / Updates), SAP Project Management, Support, Escalation Management. Knowledge of products like SAP Cloud-Connector, S4 would be an added advantage.
• Practical knowledge with SAP technologies like SAP NetWeaver, Business Objects, SAP HANA and SAP Sybase Adaptive Server Enterprise (ASE)
• Experience with Managed/Hosting services or SAP Private Cloud or Public Cloud Operations/Support.
• Application Security, Backup and recovery strategies, performance tuning, System Copies, export-import, high availability, and disaster recovery strategy, export-import.
• Experience in Problem Management, Root cause analysis methodologies
• Bachelor’s degree or higher in one of the following areas: Computer Science, Engineering, Information Technologies Management.
• Professional Certification of SAP BASIS, Business Object with exposure to Project Management tasks including PMP and ITIL certification.
• Cloud knowledge (e.g., experience of working in Public Cloud Domains like Microsoft Azure, AWS and GCP)
• Capacity to continuously acquire new knowledge in an independent and proactive way.
• Good analytical and solution-oriented thinking
• Very good communication and networking skills
• Experience of safeguarding customer relationship.
• Strong customer service focus
• Very good English language skill.

We win with inclusion

Due to the nature of the role, which involves global interactions with SAP entities, as well as with employees and stakeholders in Canada, functional proficiency in English is required for positions based in the Quebec.