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Apple Business Process Management Specialist Apple Store Online China, Shanghai 738637720
14.04.2025
Responsibilities:- Build global processes; drive existing process to move from a regional model to a WW model- Identify root cause problems and help business to identify ways to measure performance against process requirements- Responsible for ensuring process Knowledge Transfer to Content Developers, Learning/Training, SQM (Systems Quality Management
- 3+ years in process improvement, defining business requirements, design and documentation in eCommerce and/or contact center environments
- Excellent verbal, written, and interpersonal communication skills with the ability to tailor messages to a specific audience
- Experience working with cross-functional business partners
- 6+ years in process improvement, defining business requirements, design and documentation in eCommerce and/or contact center environments
- Enjoys digging deeper into identify root cause problems and helping the business identify risks, gaps and ways to measure performance against process requirements
- Detail obsessed, highly organized individual, able to keep accurate documentation at all times
- Capacity to influence decisions, step up to address difficult issues, and facilitate change management through collaboration and leadership
- Must be self motivated and able to thrive and maintain a positive attitude in an ambiguous and fast paced work environment
- Business analyst mindset with ability to use data and analyst to support process flows and to influence others
- Good understanding of project management methodologies and 1-2 years experience leading process redesign for small to large scale projects a plus
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