JPMorgan Business Operations Manager - Global Supplier 

Philippines, Quezon City 

738532516

As a Business and Operations Manager within the Global Supplier Services - Travel and Entertainment team, you will be tasked with a variety of business administration & control responsibilities. You will develop expertise on firm-wide Travel & Expense policy, SAP Concur Expense, Corporate Card Administration and Concur Detect functionality. You will manage the travel & entertainment process, handle escalations, collaborate with process leads & SMEs, and plan resources to meet productivity & accuracy goals. This role provides an opportunity to recommend process improvements, disseminate data to stakeholders, focus on performance management, and support new joiner trainings. You will demonstrate leadership skills, foster a collaborative and inclusive environment, and consistently strive for excellence in both people and process management.

Job responsibilities:

• Develop subject matter expertise on firm wide Travel & Expense policy, SAP Concur Expense, Corporate Card Administration and Concur Detect functionality
• Effectively manage the travel & entertainment process and handle escalations for the team in Manila
• Collaborate with the process leads & SMEs in India & Warsaw to meet daily business responsibilities
• Plan & allocate resources to effectively staff & accomplish the work to meet productivity & accuracy goals
• Recommend ways to improve process/procedures & to create greater efficiency, enhance quality and/or productivity
• Disseminate data to Financial Stakeholders and Senior Management
• Focus on performance management, setting priorities and career development
• Support new joiner trainings and create adequate backups within the team
• Demonstrate leadership skills to steer the team towards a common goal
• Exhibits interpersonal, coaching and conflict resolution skills
• Consistently strives for excellent in both people and process management
• Foster a collaboration and inclusive environment that supports continuous learning, growth and development

Required qualifications, skills and capabilities:

• Graduate in Finance, Accounting, Business Administration or equivalent
• Minimum of 8 years of SME experience in Accounts Payable handling core components of Travel and Expense process including corporate card administration.
• Hands on experience in end to end GL activities, month end activities (ledger postings & reconciliations) would be required
• Strong analytical, data management and problem solving skills
• Excellent interpersonal and verbal/written communication skills
• Forward thinking with the ability to assert new ideas and follow them through
• Proficiency with MS Office applications (Word, Excel, Power Point)
• Intellectually curious and inquisitive, critical thinking, ability to solve problems, travel related audit skills, ability to multi-task and handle multiple competing priorities.

Preferred qualifications:

• At least 3 years of people management experience
• Experience on SAP Concur, SAP ERP would be required. Experience on corporate card administration (Amex, Mastercard, Visa, etc.) would be an added advantage.