You will be working with cross-company groups to understand their needs, design solutions, and deliver them while providing top-quality service.
This includes application issue resolution, configuration, managing security/permissions, providing support for users, and supporting any IT system malfunctioning issues.
Key Responsibilities:
- Lead the design, development, and deployment of Microsoft 365-based solutions to support knowledge management and digital workplace transformation
- Serve as a subject matter expert in Microsoft 365 technologies, advising stakeholders on best practices, governance, and adoption strategies
- Manage the full lifecycle of business solutions, from requirements gathering through implementation, testing, training, and support
- Build low-code/no-code applications and automated workflows using Power Apps and Power Automate to streamline business processes
- Configure, maintain, and support SharePoint Online, Microsoft Teams, and OneDrive environments to meet collaboration and document management needs
- Administer Microsoft 365 tenant-level settings, ensuring compliance, security, and optimal performance
- Collaborate with IT and business teams to identify opportunities for digital enablement and increased productivity
- Provide user training and create documentation to facilitate solution adoption and effective usage