JPMorgan HR Controls Senior Associate AVP 

Philippines, Quezon City 

73697452

Control Management serves as an independent function within Human Resources to advise, counsel and assess risk mitigation strategies, in addition to effective evaluation of processes, risks and controls. The Product Portfolio aligned Control Manager Associate reports to one of the Product Portfolio Control Leads and is responsible for improving and delivering risk and control processes & programs; provide operational support and execution to the control function in tasks needed to improve operational excellence; helping to build automated solutions to improve the function; whilst building strong partnerships with HR and Corporate Function leaders to help mitigate risk.

As a HR Controls Senior Associate within the Human Resources, you will be reporting to the Product Portfolio Control Lead. You will be responsible for the control framework of one or more sub products within the HR Product Portfolio. This role is within the newly formed Talent Acquisition & Assimilation and Talent Development organization.

Job Responsibilities:

• Deliver end to end project management support for regulatory and audit exams, supporting the relevant product portfolio i.e. Training function. This may consist of data manipulation, collation and automation/administration activities to improve process.
• Engage in Control Management objectives and remain fully educated on all Control Management processes and programs, and related service level agreements (SLA’s) and deadlines to effectively support their HR stakeholders.
• Work in partnership with key stakeholders, and in alignment with the goals and objectives of HR Control Management and the HR Products.
• Lead the identification, escalation, monitoring and measuring of operational risk in accordance with firmwide operational risk programs, processes and all reporting requirements. Provide independent risk and control advisory support and risk challenge, inclusive of targeted reviews, root cause analysis, and developing sustainable and strategic risk mitigation solutions.
• Work closely with other control functions (Firm Control Management, HR Regulatory, Operational Risk, Compliance, Legal, Data Privacy, Resiliency, Internal Audit) to manage the HR Risk Profile.
• Partner with Internal Audit and HR Regulatory Affairs as it relates to internal and external inspection outcomes to ensure the relevant risks identified links with HR and any plans to mitigate these risks are properly documented and agreed.
• Additional process and program portfolio support activities may including but not limited to: Control Operational Risk Evaluation (CORE), Office of Legal Obligations (OLO), Inter Affiliate Services (IAS) and other smaller control programs.

Required skills, qualifications and capabilities:

• Very strong project and time management skills with the ability to meet strict deadlines in a fast-paced environment
• Process improvement understanding - ability to interrogate a process and control in order to identify risk reduction opportunities and process improvement, which can then be solved through innovative technical rather than human solutions (where possible).
• Data manipulation and automation
• Technology Skills: Microsoft – Word/Excel/PowerPoint/Office; Analytics – Tableau; SharePoint – good to have
• Tenacity to challenge the way we do things, especially in the face of opposition or rejection of viewpoint
• Flexible communication style with ability to engage at all levels, including strong influencing, negotiation, persuasion and collaboration skills
• Ability to assess risk from multiple perspectives (Legal/Regulatory/Operational/Client & Reputational) and then have meaningful business conversations, grounded in materiality and practical application
• Digitalization Mindset: Identifying and recommending opportunities for process improvement and simplification through automation

Preferred skills, qualifications and capabilities:

• Technology Skills: Microsoft – Word/Excel/PowerPoint/Office; Analytics – Tableau; SharePoint – good to have