SAP Working Student f/m/d - Business Support Associate 

Germany, Baden-Württemberg 

73541168

What you'll do

As a Business Support Specialist, you work out of an automated ticketing system but may engage in consultations or email escalations.

• Analyze data in the system to understand the current state of a customer’s tenant with accuracy, thoroughness and a high level of quality.
• Initiate the appropriate action (e.g., reach-out, fast-track) in each case reviewed.
• Communicate information and present options effectively to the Account Team to facilitate efficient and fast decision-making.
• Transform sales decisions or data evidence in the system into the appropriate transaction (e.g., closure, blocking).
• Champion our systems, processes, data, confidentiality, and compliance.
• Participate in a Cloud-oriented essential mission that has the ultimate goal to make SAP more compliant in it’s provisioning and fulfillment activities.
• Ad hoc: Collaborate with other team members, continuously build know-how, and contribute to the evolution of our systems and processes by sharing gaps observed in daily activities. Defines and shares best practices.

What you bring

In addition, you will bring:

• Enrollment as a student (f/m/d) at a university or a university of applied sciences
• A customer-service attitude: polite, helpful, quality-oriented and empathic
• Diagnostic skills/Inquisitive mindset: asks the right questions
• Multitasking/ prioritization skills
• Strong English communication skills
• Strong cognitive skills: able to connect business needs to technical execution
• A can-do attitude

Your set of application documents should contain a cover letter, a resume in table form, school leaving certificates, certificate of enrollment, current university transcript of records, copies of any academic degrees already earned, and if available, references from former employers (including internships). Please also describe your experience and skills in foreign languages and computer programs / programming languages.