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Microsoft Business Management Lead - Industry Solutions Singapore 732029221
Required/Minimum Qualifications
Bachelor's degree in relevant field (e.g., Liberal Arts, Business Administration, Management, Computer Science) AND 8+ years experience in financial management, business planning, operations management, strategy, project management, human resources, or business-related roles
OR equivalent experience.
- This role requires mandarin speaking and extensive travel to GCR market coverage
Additional or Preferred Qualifications
Bachelor's Degree in relevant field (e.g., Liberal Arts, Business Administration, Management, Computer Science) AND 10+ years experience in financial management, business planning, operations management, strategy, project management, human resources, or business-related roles
OR Master's Degree in relevant field (e.g., Liberal Arts, Business Administration, Management, Computer Science) AND 7+ years experience in financial management, business planning, operations management, strategy, project management, human resources, or business-related roles
OR equivalent experience.
Business Operations
Drives the architecting, developing, and executing the rhythm of business. Drives strategy initiatives and helps facilitate for rhythm of business (ROB); uses strategy plans to inform structure and business insights to predict business outcomes. Works with senior leaders to drive outcomes. Collaborates with internal and/or external partners to develop plans and articulate potential benefits of partnerships and how they provide mutual value. Drives business review cadence. Informs direction for processes related to adherence to privacy and compliance.
Executes business plans to ensure continuation of business operations at all times, including in adverse conditions, in accordance with corporate governance. Ensures checks and balances are in place for the team to ensure Microsoft's best interest with regard to strategic partnerships necessary for continuity of business. Strategizes and develops business continuity plans with Microsoft corporate Crisis Management and Business Continuity teams.
Leads strategy execution in partnership with the leadership team across the organization. Leverages knowledge of the business to drive the leader's and business's goals. Leads and oversees processes to ensure alignment across groups. Sets best practices for long-term company strategy within existing businesses, and advocates and presents business cases to senior leadership. Shares priorities with leaders to negotiate appropriate level of team's involvement on initiatives so as to help team drive execution of top priorities. Establishes key performance indicators (KPIs) in alignment with strategy to help streamline business strategy. Works with the organization to establish and report against targets, and adjusts targets if necessary.
Leverages deep knowledge of organizational strategy and planned deliverables for the upcoming year(s) to design budgets. Develops forecasting plans in partnership with the leadership team. Works in partnership with Finance to approve the budgets. Oversees the development of metrics for budgeting and forecasting; identifies actions that can be taken to course-correct and drive performance improvement; anticipates business challenges based on forecasts and develops plans; accordingly, contributes knowledge to strategic investment decisions. Works with Procurement team to coordinate future resources. Ensures that the leader is aligned on the headcount strategy and participates in or leads the organizational design for headcount allocation.
Maximizing/ Extending the Leader
Leads in conjunction with stakeholders and the leadership team on multiple workstreams (e.g., workforce planning, culture, business health). Leverages key partnerships to drive the agenda for the leadership team and ensures follow up. Builds and cultivates relationships with senior leaders and executives. Advises senior leaders and key external stakeholders on industry and company insights as a key partner. Acts as a proxy for the leader. Creates alignment within partnerships by providing an objective point of view, ensuring all voices are heard, synthesizing ideas, and creating an action plan.
Leverages knowledge of the leader's goals and business approach to ensure business activities are aligned with the leader's objectives. Serves in the absence of the leader as needed to share their goals, objectives, and vision. Supports the leader and serves as a thought leader in multiple areas (e.g., setting key goals, priorities, and definitions; team culture and health; communications; budget/finance; industry/specific business knowledge). Synthesizes information into insights that inform business decisions, leveraging expertise to influence the leader, leadership team, and across the organization. Shares best practices across the Business Management community at Microsoft. Helps develop and lands organizational changes (e.g., employee data management, skilling plans, landing quota).
Organizational Health
Drives team culture and health for the leader by getting a pulse on organizational health, as well as leading culture initatives (e.g., Diversity and Inclusion [D&I], hiring, onboarding) while partnering with Human Resources to do so. Capitalizes on team strengths and identifies development areas, strategizing, planning, and executing trainings. In partnership with Human Resources, tracks Microsoft Poll responses and coordinates a response. Tracks the use of role-based compliance trainings and new trainings; drives the training completion rates. Ensures a healthy compliance scorecard for the organization.
Special Projects/Programs and Initiatives
Drives cross-team projects as needed to meet the changing business environment and to manage complex business needs. Leads project/program management to ensure organization-wide implementation of strategic efforts that require hands-on coordination across multiple disciplines and business organizations. Leads strategic innovation and experimentation. Creates clarity on ambiguous projects and develops plan for execution.
Specialty Responsibilities
Leads executive-level communication with a variety of internal audiences. Optimizes the manager's time by structuring the communication strategy for the business and organizing the daily communications of the leader; performs triage and ghostwriting on behalf of the leader to expedite leader's time responding to emails. Develops presentations and messaging related to the team's mission and key projects, organizational/company strategy and vision; articulates this strategy for the leader. May perform executive-level communication with a variety of audiences. Ensures alignment with business priorities. Proactively seeks out relevant content to communicate to the organization. Guides tactical response to crisis situations.
Designs and oversees the creation of foundational and storytelling content within the organization and in the industry. Uses understanding of audience needs to ensure the optimal use of leaders' time. Synthesizes findings within workstream and identifies links to broader strategic efforts and external facing thought leadership. Provides direction for criteria used to break down complex information into actionable steps for audience; organizes executive visits, including global events with customers. Represents the leader when with customers. Carries out related reporting and exception management as required.
Drives accountability for the team and organization in executing core business activities. Reviews performance, commitments, execution, and leverages stakeholders to achieve results. Serves as a point of contact while understanding the business status and industry trends. Oversees corporate governance and performance management by providing insight and guidance into prioritizing performance metrics, defining and monitoring forward-looking key performance indicators (KPIs), communicating to senior leadership on progress, and evangelizing processes from the top levels of the company. Demonstrates achieved implementation and high-impact business value (e.g., executive-level recognition) for partners and the company. Creates clarity in ambiguous situations to facilitate and drive prioritization and decision making for leaders across the organization.
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*Note. It was determined that requirements differed among some employees in the specialization/role. These differences are noted where relevant.
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