Microsoft Technical Support Engineering 

Taiwan, Taoyuan City 

732021762

Required Qualifications:

5+ years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years technical support, technical consulting experience, or information technology experience

3+ years of experience supporting SharePoint (Online and/or On-Prem: 2010, 2013, 2016, 2019) and OneDrive for Business.

Strong understanding of SharePoint architecture, content deployment, site collections, and retention policies.

Exposure to compliance and security features in SharePoint and OneDrive (e.g., DLP, eDiscovery, retention policies).

Familiarity with OneDrive sync client, file restore, sharing and permissions, and storage limits.

Strong understanding of SharePoint architecture, content deployment, site collections, and retention policies 5.

Experience with PowerShell scripting, ULS log analysis, and SharePoint migration tools.

Ability to work in rotational shifts and handle critical situations (CritSits) with composure.

Key Responsibilities:

Own and resolve escalated SharePoint and OneDrive issues that are technically complex, time-sensitive, or politically sensitive.

Perform in-depth troubleshooting using diagnostic tools, logs, and debugging techniques.

Collaborate with Product Engineering Groups for code-level investigations and hotfixes when required.

Document and share learnings through knowledge base articles, internal wikis, and readiness sessions.

Participate in triage meetings, swarming sessions, and case wellness reviews to ensure backlog hygiene and resolution velocity.

Language Qualification
English Language: fluent in reading, writing and speaking.

• Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
• Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
• You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
• Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.