US Bank Complaints Resolution Analyst Category Corporate 

Poland 

731938625

Key Responsibilities

- Log new cases assigned daily ensuring that details are correctly populated and that this is completed timely each day. Alternatively, complete second check of cases assigned to you to check highlighting any issues.

- Work within the guidance of regulatory rules and the terms & conditions of the contract.

- Collaborate with our Compliance Department in relation to Regulatory and Legal cases or those relating to Consumer Protection policies and procedures, which ensures that we meet regulatory requirements while creating a positive customer experience.

- Compose and provide a full written response to complaints assigned outlining the issues which have been raised and how they were resolved.

- Report Regulatory breaches to the business lines when required.

- Complete outbound calls for complaints as required.

- Ensure productivity targets are met or exceeded daily.

- Ensure that mails assigned towards you on the Complaints mailbox are actioned promptly.

- Handle all additional tasks that are being given by manager, also ensuring to revert to requests from manager in a timely manner.

- Meet all quality targets as advised by management. Ensuring to complete handover for days when you will be off to make sure that your tasks will be completed.

Knowledge and Skills Required

- Ability to communicate with people in a professional and courteous manner in person, on the telephone and through written communication.

- Ability to handle complex calls in a professional, understanding manner.

- Basic Computer skills such as using Microsoft applications i.e. Word and Excel.

- Ability to use various office technologies with the ability to multi-task.

- Ability to work in a fast-paced learning environment.

- Knowledge of U.S. Bank policies and procedures as well as all applicable laws and regulations.