Microsoft Data Center Inventory & Asset Technician 

China, Hong Kong, Hong Kong Island 

731678391

• High School Diploma AND 2+ year(s) experience warehouse/supply chain in an information technology (IT) environment, inventory management, retail, warehouse management, or a related field

• • OR equivalent experience.

Background Check Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

While not required, we also look for the following
Qualifications:

• 3+ year(s) experience in warehouse/supply chain in an information technology (IT) environment, IT, and/or logistics, operating heavy-load movement equipment (e.g., forklift, pallet jacks, chassis lifts) for a large corporation
  • OR equivalent experience.

Responsibilities

• Prioritize ticketing queues, work to resolve escalations, and clear blocking issues to enable continued
• Provide task specific guidance to a team of technicians responsible for preparing and executing incoming/outgoing deliveries and documenting inbound/outbound packages (e.g. purchase order [PO] receiving, Rack Movement Supervisor [RMS] activities).
• Coordinate with external stakeholders including third-party warehouses, Original Equipment Manufacturer (OEM) vendors, and suppliers as necessary to facilitate inbound and outbound deliveries.
• Perform assigned tasks and escalate issues during high-volume work activity or escalation-based situations.
• Leverage process knowledge and technical skills to resolve escalations (or further escalate if needed), clear blocking issues, and may enable on site and/or remote data center support activities.

• Maintain a strong stakeholder focus to improve quality and ensure that the customer receives the highest return on their investment.

• Ensure teams maintain and perform steps required to keep the inventory balance accurate.

• Act as the Subject Matter Expert (SME) about the Return Merchandise Authorization (RMA) warranty process ensuring teams process failed vendor hardware devices using tools and processes RMAs.

• Manage schedule of DBD destruction or shredding in partnership with senior leadership and ensure team is following all processes and procedures to perform DBD destruction.

• , rack moving, heavy-equipment usage, lifting, ladder/rolling stair use).

• Seek out opportunities to contribute to workstreams and evolve existing workstream processes, services, and solutions toward greater simplification and automation.
• Embody our and .