EY TelCom Business Analyst / Designer German 

Poland, Lower Silesian Voivodeship 

731157637

You will play a pivotal role in transforming businesses by making informed decisions based on precise data analysis. Working alongside our diverse, highly experienced team, you will guide our clients through business transformations that enhance their marketing, sales, service or Network capabilities. Being a part of our sector-leading team, you will become a direct influence on the growth path of our clients.

As a Telecommunications Business Designer/Senior Business Analyst specializing in (m)any of the fields of Marketing, Sales, Service Transformation, Network (fixed or mobile) and Infrastructure, you will be committed to leading the evolution of our client's strategies and processes. On this journey, you will assess the current state, design plans and roadmaps for improvement, implement state of-the-art solutions and ensure operational efficiencies that align with the client's overall business strategy. Bringing your expertise and understanding the needs of our clients, you will work on implementing tailored strategies that drive sustained growth.

Your key responsibilities

• Identifying, analyzing, and implementing Marketing, Sales, Service Transformation, Network (fixed or mobile) and Infrastructure processes and strategies that align with business goals
• Developing detailed business analyses to support any improvement initiatives
• Collaborating with stakeholders to translate business needs into system requirements and concrete solutions
• Measuring and tracking the impact of implemented transformations and presenting results to stakeholders
• Facilitating collaboration with different departments within the global EY network, contributing to project progress, and mentoring team members

Skills and attributes for success

• Proven experience in a similar role, within the Telecommunications Sector
• University degree in business or a related field (Master's or Ph.D. is a plus)
• Exceptional analytical skills, quick comprehension, accuracy, and detail orientation
• Excellent team player with strong commitment and a high sense of responsibility
• Expert knowledge of related tools and technologies (e.g. CRM Systems, Mar-Tech systems etc.)
• Proactivity, open mind and the desire to learn more and do more

To qualify for the role, you must have

• Bachelor's degree and at least 3 years of related work experience
• In-depth understanding of (m)any of Marketing, Sales, Service Transformation, Network (fixed or mobile) and Infrastructure technology and performance metrics
• Proficient in conducting business analysis to improve customer service, sales or marketing processes
• Strong communication skills in spoken and written English and German (min. C1)

Ideally, you’ll also have

• Experience with Customer-Facing Transformation: Expertise in implementing customer-centric approaches and handling change management projects
• Proficiency in Business Intelligence Tools: Competence in using BI tools to interpret data, generate reports, and present findings
• Professional Certifications: Certifications such as Certified Business Analysis Professional (CBAP) or Certified Customer Experience Professional (CCXP) are a plus
• Sound knowledge in Adobe Suite (Experience Manager, Workfront, Analytics, experience platform) and/or Salesforce (Sales Cloud, Service Cloud, Marketing Cloud)
• Project management experience is strongly preferred

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across ten locations – Argentina, China, Hungary, India, the Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.