Microsoft Data Center Technician 

Taiwan, Taoyuan City 

730755822

As a Microsoft Data Center Technician (DCT), you will develop an understanding of standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning equipment under the guidance of more experienced Data Center colleagues.  This opportunity will allow you to develop an understanding of our Data Center environment, familiarize yourself with security and data management procedures, and accelerate your career growth in the process.

and events, and professional certifications.

Our infrastructure is

Required Qualifications

• High school diploma, GED, or equivalent and basic knowledge of computer hardware and components OR equivalent experience.

• weekendsand/or holidays.

• indicated,in the job description, this role has a travel requirement of up to 25% which means you maybe requiredto travel, from time to time, as part of this role.

Other Requirements:

to meet Microsoft, customer and/or government security screening requirementsrequired for this role. These requirements include, but are not limited to the following specialized security screenings:

• This position willbe requiredto pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

• Citizenship Verification:This position requires verification of citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local government agency customers and is subject to certain citizenship-based restrictions whererequiredorpermittedbyapplicable law. To meet this legal requirement, and as a condition of employment, the successful candidate’s citizenship will be verified with a valid passport.

or Preferred Qualifications:

• High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 1+ year(s) experience supporting IT equipment or related technology OR equivalent experience.

Data Center Technicians ATR-B - The typical base pay range for this role across the U.S. is USD $23.17 - $36.49 per hour. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $31.20 - $40.63 per hour.Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

Datacenter Operations

• Receives guidance and supervision to develop an understanding of standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning IT datacenter technology(ies) and equipment. Develops andacquiresa fundamental understanding of the functions of, and interactions betweencablinginfrastructure, network, server, and storage equipment.

• with

• Completes assigned tickets efficiently and in alignment with relevant Key Performance Indicators (KPIs) per task type with guidance from experienced technicians.Seeksguidance from more experienced technicians on challenging or complex tickets.

• towork execution and awarenesstochanges within their area of work and/or the work of others.Asksquestions when they do not haverequiredinformation and may provide feedback on changes to processes to experienced technicians and/or direct-line management.

Datacenter Work Environment

• in daily safety briefings. Completes required Environmental & Health Safety (EHS) training,complieswithsafety procedures (e.g., equipment use, lifting, electrical hazards, ladder/rolling stair use), completes required Task Hazard Analysis (THAs), and usesappropriate equipmentand Personal Protective Equipment (PPE) for assigned tasks. Adheres to and promotes a culture of safety, taking proactive action to alert others of safety concerns, near-misses, and/or incidents. Participates in the regular cadence of proactive safetyobservationreporting processes and systems.

• in

• Completes required security and data management training whilecomplying withsecurity and data management procedures/policies with guidance from other technicians. May escort third party vendors or IT support on-premises at data centers or network sites. Appropriatelytakes actionand reports physical security access concerns and/or incidents to direct-line management or via established reporting methods.

• indicated,above, this role has a travel requirement of up to 25%whichmeans you maybe requiredto travel, from time to time, as part of this role.

Managing Service

• Maintains an awareness of Key Performance Indicators (KPIs) through reporting dashboards, systems, for personal monthly performance discussions as needed.

• Escalates and/or seeks guidance from experienced technicians or direct-line managementregardingclient interactions.

• Develops an understanding of cross-functional Data Center processes to support partnerships with internal and external stakeholders.

• Completes required training aligned to job focus areas and workloads (i.e., Break fix, Deployment, Simple Change, Decommission, IT Critical Environment)in a timely mannerper direct-line management assignment(s).Observesmore experienced technicians to gain hands-on experience and relevant on-the-job training (OJT). May completeadditionalor supplemental training to obtain ormaintainrelevant industry or technical certifications.

Physical Requirements

• Applies to but is not limited to US-based Data Center roles: Occasional climbing of ladders. Frequent climbing of stairs and/or ramps. Prolonged standing. Occasional lifting 50lbs / 22.5kg. Occasional push or pull 50-75lbs/ 22.5-34kg. with assistivedevice. Normal visual acuity (near, far and peripheral with correction), defined via standard medical terms and applicable criteria.

Service Delivery

• procedures toimmediatelycommunicate, report, and escalate data center technical or safety related incidents to direct-line management. Mayparticipatein bridge calls to provide details on incident status andexecuteson-site follow-up actions as directed if necessary.

• Performs basic diagnostics and troubleshooting with guidance from experienced technicians and/or via standard procedures toidentify

• Develops an understanding of effectiveexecutionorder strategy(ies) for assigned tasks withassistancefrom experienced technicians or direct-line management. Prepares, stages, sets up, and performs basic startups and shutdowns for hardware (e.g., racks, hard drives, switches) according to specific written instructions provided via checklists, guides, standard processes, emails, guidance from other technicians, and/or direction from management. May perform tasks in tandem with other technicians tocomply withprocedures and safety requirements.

• Learns aboutpost-execution verification of grounding, staging, labeling, and cabling to align with all safety protocols, deployment standards, and planned Network Design Templates (NDTs). Learns about errors in deployment standards or Network Design Templates (NDTs) and escalates to relevant technicians or specialists to coordinate corrections as needed.

• Directly performs decommissions, simple changes (e.g., memory upgrades, OS rebuilds) and refreshes of infrastructure cabling, network, storage, and server equipment, following standard procedures whilst seeking clarification and guidance from more experienced technicians as needed. Processes data-bearing devices (DBDs) for destruction orconfirmsany-and-all such devices (e.g.hard-drives, solid-state drives, flash cards, etc.) contained within network, storage, or server equipment has beenidentifiedfor eradication or destruction with guidance.

Working Conditions

• Applies to but is not limited to US-based Data Center roles: Working for extended periods under elevated levels of ambient noise, heat, and light due to necessary equipment and ventilation systems.

• Embodies ourand