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Apple Optimization Program Manager China, Shanghai 730363994
18.11.2024
Description
RESPONSIBILITIES:- Assess current business processes for improvement opportunities to assist in the creation and ongoing maintenance of the RCC roadmap for both capital and non-capital work - Consult with Project Teams on high-level requirements and strategies that impact RCC’s strategic marketplace teams ensuring the highest level of customer experience in a scalable manner
Minimum Qualifications
- 3 and above years experiences of program and/or project management
- Ability to communicate quickly and effectively, vertically and horizontally throughout the organization at all levels and across multiple teams
- Consistent track record of prioritizing multiple projects and meeting deadlines; focusing on the most important project in a constantly evolving environment
- Thrives in a fast-paced, ambiguous environment operating at both strategic and tactical levels
- Proven analytical skills and data-driven decision making including quantifying results of strategic and tactical initiatives
Preferred Qualifications
- Contact center experience a plus
- Demonstrated experience delivering e-commerce “shop in a shop” deployments
- Passionate and self-motivated, with excellent organizational and time management skills
- Ambitious and self-directed, with exceptional decision-making abilities, and a passion for the customer experience
- BA/BS in related filed or equivalent experience, MBA/MA or advanced degree preferred
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