Microsoft Head Creative Production & AI-Enabled Content Operations 

Taiwan, Taoyuan City 

73024703

We’re seeking a visionary and operationally-minded leader to evolve Microsoft’s Commercial Marketing creative production ecosystem. The Head of Creative Production & AI-Enabled Content Operations will unify the strategic clarity of creative producer responsibilities with scaled content operations powered by AI, data, and insight-driven workflows. You will architect systems that enable high-impact, compliant, and insight-informed content across video, design, text, and social — accelerating velocity, performance, and consistency across commercial areas including Microsoft 365, Azure, and Security.

Required/Minimum Qualifications

• Master's Degree in Arts, Humanities, Digital Communications, UX Design, Human Computer Interaction, Communications, English, Journalism, or related field AND 4+ years experience working incontent operations, creative production, or marketing systems leadershipOR Bachelor's Degree in Arts, Humanities, Digital Communications, UX Design, Human Computer Interaction, Communications, English, Journalism, or related field AND 6+ years experience working incontent operations, creative production, or marketing systems leadershipOR equivalent experience.
• 3+ years people management experience.
• Experience building and optimizing large-scale content workflows in or for complex enterprise environments (with employees of 5,000 or more).
• Experience with the creative development lifecycle, brand/legal approval processes, and omnichannel content delivery.
• Experience integrating performance data and social insights into content planning and iteration.

Additional or Preferred Qualifications

• • Master's Degree in in Arts, Humanities, Digital Communications, UX Design, Human Computer Interaction, Communications, English, Journalism, or related field AND 8+ years experience working in product or service design OR Bachelor's Degree in Arts, Humanities, Digital Communications, UX Design, Human Computer Interaction, Communications, English, Journalism, or related field AND 11+ years experience working in product or service design OR equivalent experience.
  • 5+ years people management experience.
  • Experiencetranslating complex systems into clear narratives for senior stakeholders.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:Microsoft will accept applications for the role until September 3, 2025.

Production

• Leads and manages the production department that supports creative teams across strategy, creative, visual design, customer stories, and other creative disciplines.
• Defines and implements production processes, workflows, and standards.
• Oversees the execution of all creative assets (video, digital, social, experiential, etc.).
• Define and operationalize the role of creative producers across channels, ensuring clarity in ownership, workflows, and expectations.

AI Enabled Operations

• Collaborate with the Marketing Technology team, creative strategy, and other disciplines to design and implement end-to-end content workflows that integrate AI from ideation to publishing for organic and campaign content.
• Partner with brand, legal, engineering, and creative leads to define governance, content standards, and AI workflows that ensure compliance and quality.
• Develop systems for creative leads and AI Agents that harness social listening, search trends, and performance signals into upstream content strategy and live iteration.

Strategic Planning

• Partners with creative and strategy leads to align production with priority marketing initiatives.
• Translates creative concepts into executable production plans.
• Forecasts production needs based on pipeline and upcoming priority marketing initiatives.

Quality Control & Delivery

• Ensures all deliverables meet creative, technical, and brand standards.
• Oversees quality assurance processes and final asset delivery.
• Manages versioning, localization, and platform-specific requirements

Cross-Functional Collaboration

• Work closely with Project Management Office (PMO), project managers, and account teams to align on timelines and deliverables.
• Serve as a key stakeholder in campaign planning and execution.
• Support new business pitches and client presentations with production insights.

Budget, Resourcing, and Agency Management

• Own production budgets across projects.
• Negotiate vendor contracts and manage agencies.
• Optimize resource allocation and utilization across internal teams and agencies.

Operations

• Partners with teams across the organization to centralize operations under one technology stack.
• Establish key performance indicators (KPIs) to measure workflow efficiency, content velocity, and the business impact of AI-powered content production.
• Monitor and adapt to emerging tools, AI advancements, and content governance trends to future-proof creative operations.

Other

• Embody our and