GE HealthCare Multi-Vendor X-Ray Technical Support Engineer 

Mexico, Mexico City 

729582966

This position is the technical resource for all service-related escalations regarding X-ray modality product families and should include some or all of the following X-ray product background experience: Quantum, Del Medical, Shimadzu, CPI, Carestream, Agfa, Konica Minolta, Canon/Toshiba, and Fuji.Job Description

• Provide remote and on-site technical support for Quantum, Del Medical, Shimadzu, CPI, Carestream, Agfa, Konica Minolta, Canon/Toshiba, and Fuji X-ray products.

• Use successful, effective field experience and knowledge to provide technical support to FE's, CST's, and customers that may include both remote and onsite support.

• Maintain up-to-date knowledge of modality products, service expertise, and tools to maintain “field advisor” status.

• Utilize the GEHC escalation process as needed, working closely with local customer and national support to define and support implementation of corrective action plans to resolve customer issues in a timely manner.

• Contribute to the improvement of productivity tools through idea generation, workout attendance, and small projects as required.

• Support Material and Purchased Service cost improvement initiatives for the modality.

• Within project engagement, act as a change agent/ field ""advisor"" in areas such as product serviceability and reliability, quality trend analysis, productivity program development and implementation, national modality program execution and new product introduction support.

• Manage and support improvements in business processes that maximize competitiveness, enabling continued business growth.

• This may include leveragingremote service capabilities to improve remote troubleshooting and remote fix rates.

• Coach and train FE's to ensure that technical and customer skills are up to date and meet the needs of the business.

• Serves as subject matter expert (SME) for FE modality training as adjunct instructor through the Service Quality Standard (SQS) training curriculum.

• Identify field process improvements such as pre-PM work, PM cycle time, remote TTR work, field based technical training to support use of remote diagnostic troubleshooting tools and processes in the field.

• Identify field quality improvements to include hazardous/ non-hazardous complaints via Trackwise.

• Travel to customer sites and support field coaching and mentoring, Field Based Training (FBT), and customer escalations (CSOs).

• Maintain and enhance modality knowledge, such as: Networking / Dicom / Insite / PACS / OS field service experience, knowledge of legacy X-ray modality products.Knowledge and experience using Siebel Customer Relationship Management (CRM) software and other remote tools as required.

Qualifications

• Minimum 5 years of diagnostic imaging ultrasound experience as an FE II and/or FE III, or the equivalent external to GE with regards to the repair and maintenance ofQuantum, Del Medical, Shimadzu, CPI, Carestream, Agfa, Konica Minolta, Canon/Toshiba, and Fujisystems; demonstrated ability to handle/resolve difficult technical issues with advanced knowledge in applicable systems AND…High School Diploma/GED AND 8+ years of experience servicing mechanical and/or electrical equipment, OR…Associate's or Bachelor's degree in Electrical, Mechanical, or Biomedical Engineering, or related field AND 5 years of experience servicing mechanical and/or electrical equipment OR…Equivalent military education to Associates or Bachelor's degrees AND 5 years of experience servicing mechanical and/or electrical equipment.

• Must have consistently performed as an FE II, or an FE III, or the equivalent external to GEHC for a period of 5 years before consideration

• Experience interfacing with both internal team members and external customers as part of a solution-based service process.

• Ability to stay calm in pressurized situations and coach people through solving problems.

• Exceptional teamwork, verbal, and written communication skills.

• Ability to extract applicable information during a troubleshooting process and use that information to help resolve issues remotely.

• Demonstrated successful history of technical problem solving and resolution supporting Quantum, Del Medical, Shimadzu, CPI, Carestream, Agfa, Konica Minolta, Canon/Toshiba, and Fuji X-ray equipment, including proven experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.

• Healthcare Imaging understanding to include: image quality/ HHS an other regulatory standards, post processing for X-ray equipment, including DICOM, PACS and/or Advanced computer networking.

• Experience with Quantum, Del Medical, Shimadzu, CPI, Carestream, Agfa, Konica Minolta, Canon/Toshiba, and Fuji service applications including syngo/syngo native, filed service framework, Web applications, and the Microsoft suite of products.

• Travel to customer sites and support field coaching and mentoring, Field Based Training (FBT), and customer escalations (CSOs).

• Willingness to work rotating late shift coverage, scheduled On-Call, including weekends, for critical issues and coverage, as necessary.

• Must have and maintain a valid Driver’s License.

Preferred Qualifications

• 2 or 4 year degree in an Engineering discipline

• Strong customer service skills.

• Highly motivated team player.

• Prior project or technical leadership experience.

• Training skills

• Networking certification, or related networking experience

• Basic financial analysis abilities

• Lean / Six Sigma Certified

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Application Deadline: September 27, 2024