Wells Fargo Senior Operations Processor Payment 

Philippines, Caloocan 

729544921

In this role, you will:

• Support Operations in completing larger and more complex business, operational, and customer support initiatives and overall effectiveness of team performance

• Use technical expertise in the designated area and resolve escalated issues

• Provide feedback and present ideas for improving or implementing processes and customer support

• Perform complex operational and customer support initiatives within Operations functional area

• Assist staff, managers, and colleagues and provide guidance and interpretation of policies and procedures

• Apply technical knowledge and expertise to perform work and action requests

• Provide subject matter expertise and interpretation of procedures to staff

• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals

• Interact with internal customers

• Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Required Qualifications:

• 4+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Bachelor's degree holder, preferable business course

• Four years' experience in banking operations (Commercial Banking or CIB)

• Experience in payment processing. Knowledge in any of the following: International Funds Transfer, SWIFT, Federal Reserve Wire Transfer Payments, Foreign Exchange Payments a must

• Knowledge on Message types SWIFT, FED WIRE, CHIPS, Telex and IntelliTRACS system an advantage

• Good in both verbal and written communication skills

• Good investigation and problem solving skills

• Organizational and detail oriented skills

• Sound risk management mindset and good understanding of compliance - AML/OFAC

• Ability to handle high volume and short SLA or turn around time

• Ability to work in changing and fast paced work environment

• Ability to manage and prioritize work to meet deadlines despite frequent interruptions, able to multitask

Job Expectations:

• Able to perform shift work (including Night Shifts) and report on PH public holidays if fall on Mondays to Fridays including Christmas and New Year's Eve

• Flexible to work overtime if required as per the Business requirements

• Must work on-site at the location posted (BGC, Taguig City)

30 Mar 2025

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.