SAP Senior Services Engagement Engineer 

Croatia, Zagreb 

729103274

EXPECTATIONS AND TASKS

• Understand the customer's solution landscape, business processes and initiatives
• Provide transparency about your customers status overall and maintain the project status information for the customer where you are working on
• Identify areas of risk or for improvement overall Create detailed engagement and service plans and drive their execution
• Being able to communicate with the development and Mission Control Center
• Prequalification of issues & problems and raise issues
• Support customer after going live
• Defines content and schedule of quality gates in cooperation with the project manager
• Responsible for quality assurance in the quality gates
• Ensures overall completeness of migration approach, (all work areas are reflected in the project plan)
• Coordinate involvement of SAP Support resources onsite and in the back office
• Identify top issues, define according action plan and drive the resolution process
• Acquire the role of a trusted SAP advisor inside the customer organization
• Report to management and executive level
• Be always aligned and updated with the SAP Strategy.
• Be always curious and updated with new SAP solutions.

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

• Bachelor’s in computer science, Science, Mathematics, Engineering or similar
• Good customer management skills
• Proven ability to work with customers on project level Ability to communicate on Customer’s C-level
• Competencies to work with Public Sector customers
• Preferred: SAP business process & technology skills
• Preferred: Project management experience
• Mandatory: fluent in Croatian and English language (German will be an advantage)

​