JPMorgan Client Ops Analyst Fee Setup Maintenance - 

Philippines, Cebu City 

728493514

Posting Description

As the Fee Setup and Maintenance Analyst, you will play an important role in supporting Merchant pricing setup, maintenance requests, and end-to-end document management. You will interact with various teams, including the EU Implementation, Account Management, Legal, Product, Sales, and Relationship Management teams.

Job Responsibilities

• Complete legal and pricing documentation requests, ensuring adherence to business rules and risk mitigation
• Complete the countersignature process for contractual documentation
• Update fee schedules based on account executive direction and pricing model and Input relevant fee pricing and contractual changes into the centralized CRM system within agreed SLA
• Manage the end-to-end document management process, including receiving, tracking, managing, and storing documents for EU client service and implementations
• Review paperwork for completeness and accuracy, validating work requests
• Liaise with Account Management and Implementation teams to address information gaps and ensure timely delivery
• Through the day to day management of work requests, highlight any improvements which may streamline the team’s processes and enhance the overall Customer Experience and Provide subject matter expert support for ad hoc initiatives

Required qualifications, capabilities, and skills

• Strong organizational skills, attention to detail, and ability to prioritize tasks
• Knowledge of e-commerce payments and financial services industry
• Strong focus on Customer Service
• Effective verbal and written communication skills
• Ability to multitask and balance multiple tasks simultaneously
• Problem-solving and analytical skills
• Banking and credit card experience preferred; contractual experience is a plus

Preferred qualifications, capabilities and skills

• Minimum 5+ years of business-related experience
• Proficiency in Microsoft Outlook, Word, and Excel