You shall be playing a catalyst role to bring the situation into business as usual (Red-to-Green) with your experience, structured thinking, teamwork, and customer empathy with involvement in the following areas:
- Demand-based engagement in critical situation management e.g. Major outages, War room cases, and maintenance issues like disaster Recovery / Backup & Restore.
- Service Entitlement fulfillment issues e.g. Delays, Complex request
- Hypercare for specific customer case
What you bring:
- Hands-on experience in Basis, System Performance Management, Database, Lifecycle events (Upgrades / Updates)
- Practical knowledge with SAP technologies like SAP NetWeaver, Business Objects, SAP HANA and SAP Sybase Adaptive Server Enterprise (ASE)
- SAP system installation / configuration with Linux and Windows operating systems
- Good understanding of around database and filesystem replication and preparation of network routing.
- Experience in Problem Management, root cause analysis
- Ready to learn other SAP product administrations like cloud connector, S4HANA etc
- Use to working in a matrix set-up
- Can take a lead to drive multiple stakeholders with Organize / Structure day2day documentation
- English (fluent) and German added benefits
Amazon Web Services (AWS). ECS delivered services include backups, patching, provisioning, and upgrades, restore and disaster recovery, infrastructure monitoring and event detection. Services are delivered from all regions (EMEA/MEE/AMER/APJ) having a strong international focus and cultural diversity.