Airbnb Engineering Manager Community Support Platform 

United States 

725999391

The Difference You Will Make:

You will lead a team of talented and diverse software engineers to create innovative user experience for AI driven customer service products which includes both backend workflows of LLM driven chatbot and frontend user experience across different platforms. You will play a critical role in shaping the technical/product vision and building a strong engineering team.

A Typical Day:

• Work cross-functionally with product, design, and other engineering counterparts to execute on product and business strategy to build high quality products and features

• Lead a full stack team of web, mobile and backend engineers

• Lead the vision, technical direction and execution of E2E Chatbot related products

• Build a robust team by attracting top talent, mentoring individuals and managing conflict.

• Nurture a culture of engineering excellence

Your Expertise:

• 5+ years of hands-on experience managing an engineering team and 10+ years of relevant software development industry experience in a fast paced tech environment.

• Strong expertise in user facing product development, ideally in CS/AI products

• Excellent communication skills and the ability to work with various cross functional stakeholders

• Experience hiring, retaining and growing senior engineers and leaders with a track record of building productive, world-class engineering teams.

• Passionate about technical quality, efficiency and operational excellence.

• Bachelor’s and/or Master’s/PhD degree, preferably in CS, or equivalent experience

How We'll Take Care of You: