KLA Customer Applications Engineer Inspection Laser Scanning Products 

Ireland, Dublin 

725214475

RESPONSIBILITIES

• Responsible for providing technical applications support for the development and implementation of KLA Pattern Laser Scanning products in customer fabrication facilities.
• Respond to customer requests and provide outstanding support with effective communication.
• Responsible for recipes development to find key defects of interest (DOI) using KLA LS inspection tools.
• Makes presentations on all aspects of existing and new product features.
• Be responsible for acceptance test, customers training, recipe setup, project execution, and related activities.
• Works together with KLA service engineers to troubleshoot and identifying tool problems and help to issue and drive POA’s (Plan Of Action) as part of 7-step problem solving methodology.
• Escalates field apps issue to division and follow up for issue fix.
• Provides follow-up support in disseminating technical information on specific applications.
• Drive penetration, share and adoption of product with customer.
• Understand customer’s production workflow for KLA solutions to provide maximum value to customers. Identify gaps and challenges, and areas of further collaboration.
• Works on complex problems where analysis of situations or data requires an in-depth evaluation of various factors.
• Assists sales staff in assessing potential application of company products to meet customer needs.
• Generate BKM and publish technical paper.

QUALIFICATIONS

• Master’s Degree in a Physical Sciences or Engineering field is required, or Bachelor’s degree with semiconductor experience and knowledge.
• An advanced degree in a technical field related to thin-film deposition, metrology, or surface characterization is beneficial.
• Ability to perform complex data analysis using data-analysis tools,Excel, JMP, MATLAB or equivalent.
• A background in ICprocessing/Semiconductorequipment strongly desirable.
• Teamwork is critical so having a good balance between technical skills and people skills is a must.
• Must have excellent communication, organizational, analytical, and interpersonal skills.
• Candidate will be required to frequently present results to internal as well as external customers.

Master's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 years